Alarm Monitoring and Electronic Access Control Service Contract

The City of Lethbridge is seeking a preferred security systems contractor under solicitation COL-26-174 to provide comprehensive alarm monitoring and electronic access control services. The scope of work includes 24/7 alarm monitoring, as well as the installation, troubleshooting, maintenance, and replacement of systems compatible with DSC and Kantech environments. A critical requirement of the contract is a zero-downtime migration plan for 145 accounts covering fire, intrusion, panic, and mechanical systems. The contractor must provide manufacturer-certified personnel and adhere to strict technical support response times, ranging from two hours for critical issues to the next business day for routine requests. The agreement is set for an initial five-year term starting January 1, 2027, with the City holding an option to extend for three additional five-year terms. Award selection is based on a three-stage evaluation process involving mandatory submission requirements, non-price rated criteria, and pricing, with the lowest price serving as the tie-breaker. Successful respondents must maintain a City of Lethbridge business license and provide proof of ULC monitoring standards compliance. Insurance requirements include minimum limits of 2,000,000 dollars for Commercial General Liability, Automobile Liability, and Professional Errors and Omissions. Additionally, all personnel accessing City facilities must pass a satisfactory police information check at the contractor's expense.