AMERICAN EMBASSY BELGRADE LES SUPPLEMENTAL HEALTH INSURANCE SERVICES

The U.S. Embassy in Belgrade has awarded a contract for supplemental health insurance services to support Local Employee Staff (LES), covering comprehensive medical benefits including hospitalization, outpatient care, surgical services, diagnostic testing, and emergency medical evacuation. The contract is structured as a one-year base period with two optional one-year extensions and a potential six-month extension, with pricing based on bi-weekly premiums for adults and dependent children, though specific rates are not detailed. The contract follows a Lowest Price, Technically Acceptable (LPTA) procurement method, where technical acceptability serves as a mandatory threshold and price determines award among qualified offerors. The contractor must meet strict performance standards, including a maximum of one customer complaint per month, and provide monthly reports on claims processing, expenditures, and service metrics. Key personnel must be fluent in English, have at least two years of insurance experience serving organizations of comparable size, and submit a resume as part of the technical proposal. Services are delivered and administered at the U.S. Embassy’s Human Resources Office in Belgrade, Serbia, with invoicing submitted electronically to belgradeinvoicesfmc@state.gov or by mail to the embassy address, and payments processed in Serbian dinars using the National Bank of Serbia’s median exchange rate. The contract incorporates key Federal Acquisition Regulation clauses such as prompt payment discounts, options to extend services, stop work orders, and government delay provisions, along with the Quality Assurance Surveillance Plan governed by FAR 52.246-4 and specific service-level requirements. The contractor must hold valid licensing to operate in Serbia, comply with all federal representations including Unique Entity ID requirements, and submit proposals in three volumes: executed SF-33, price proposal, and technical proposal, all delivered by email to BLG-Procurement@state.gov. There are no mandated packaging, marking, or barcoding requirements, and no specific accounting or appropriation codes are listed. The contract value is estimated between $50,000 and $2,402,000 over its full life, with the ceiling representing the maximum obligated amount for all periods combined.