Animal Licensing Software, Maintenance, and Support

The City of Santa Monica Police Department is soliciting proposals for a five-year firm-fixed contract to provide an integrated animal shelter software system, including maintenance and support. The system must manage animal licensing, medical records, intake, adoptions, and payment processing. Key deliverables include project consulting, system installation, data conversion, user training, and ongoing technical support. Final acceptance of the system is contingent upon one month of error-free operation in a production environment at the City's facility, followed by a 90-day warranty period. Proposals are due by February 24, 2025, via the ProcureNow portal. The City will use a best-value trade-off approach for the award, evaluating submissions based on experience, customer service, technology alignment, costs, references, staffing, data access, and accounting. Vendors must meet stringent security and compliance standards, including ISO 27001/2 and PCI DSS for payments, and must complete a Vendor Information Security Assessment. Mandatory requirements include maintaining specific insurance coverages for cyber liability and professional errors and omissions, obtaining a City of Santa Monica business license, and adhering to the Living Wage Ordinance if the contract exceeds $54,200.