Annual Contract for San Antonio Public Library Digital Experience Redesign

The City of San Antonio Public Library is seeking a qualified vendor to deliver a library-specific Platform as a Service (PaaS) solution to modernize and unify its Digital Library across all online platforms. This initiative, titled the Annual Contract for San Antonio Public Library Digital Experience Redesign, aims to integrate all digital services—including domains, subdomains, and third-party systems like BiblioCommons—into a single, vendor-hosted SaaS environment with full U.S. data residency. The platform must support seamless user experiences through single sign-on, shared identity, and consistent UI/UX, while integrating with existing infrastructure such as the integrated library system and payment processors Pharos and e-Biz, ensuring PCI DSS compliance. The solution must be operational before December 2027, with a 10% retainage on implementation fees held until final acceptance. The contract structure includes a five-year base term with two optional one-year extensions, and the City strongly prefers a multi-tenant, vendor-hosted model over on-premises solutions. Proposals must be submitted electronically via the SAePS Vendor Portal by June 1, 2026, following the guidelines in Attachment L, the Proposal Checklist, and Section 004 Specifications. While no formal evaluation factors or weighting are disclosed, the City emphasizes technical excellence, interoperability, customer experience, and adherence to the Requirements Traceability Matrix (Attachment K). Security compliance is mandatory, requiring completion of Attachments G–I (Security Questionnaires), and no physical packaging or shipping requirements apply due to the digital nature of the service. The contracting office is the City of San Antonio’s Finance Department, Procurement Division, with Stephanie Nouman as the primary point of contact; no Contracting Officer’s Representative is named. The City has not disclosed a budget ceiling, encouraging competitive pricing. Although federal FAR clauses are not applicable, the procurement follows municipal procedures with key provisions embedded in the solicitation’s technical and contractual requirements, including no key personnel mandates, no security clearance requirements, and no organizational conflict of interest clauses explicitly stated.