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Appointment Clerk Services

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N001892011147Federal

Contract Overview

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AI Contract Overview

The Fleet Industrial Supply Center (FISC), Norfolk, Philadelphia Division is seeking appointment clerk services to support the daily operations at Captain James Lovell Federal Health Care Center. These services involve managing patient appointments, including verifying and correcting beneficiary registration, scheduling and cancelling appointments, making urgent referrals to non-Military Treatment Facility providers, and providing performance reports related to appointment management for Military Health System eligible beneficiaries. The procurement aims to establish a firm fixed price contract under FAR Part 12 and FAR 13.5 procedures, with a performance period from April 1, 2011, through August 31, 2011, plus an optional one-month extension. This contract is critical to avoid a service gap following the expiration of the previous contract on March 31, 2011, and until a new contractor can fully commence services. The need for this expedited procurement arises from delays in the new contractor’s ability to start work on the original April 1 date due to stringent new security clearance requirements, including a shift from SF85 to SF86 forms, mandated by BUMED HQ Security to comply with Department of Defense regulations. The contract is awarded under unusual and compelling urgency provisions to ensure uninterrupted access to medical care for military members and their beneficiaries. The solicitation intends to incorporate a thorough management and transition plan to accommodate the enhanced security protocols over a three-month startup period, ensuring smooth operational continuity during the changeover.

General Info

Appointment clerk services contract for medical scheduling at Captain James Lovell Federal Health Care Center.

Agency

N/A

NAICS

561110 - Office Administrative Services

Place of Performance

Not specified

Set-Aside

NONE

Documents

No documents available

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Timeline

PostedApr 22

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Organization & Contact Information

AgencyN/A

ContactsNo contacts available

OfficeN/A

Organization / Agency

N/A

Office AddressN/A

ContactsNo contact information available

Full Description

The Fleet Industrial Supply Center (FISC), Norfolk, Contracting Department, Philadelphia Division intends to procure appointment clerk services at Captain James Lovell Federal Health Care Center (FHCC). Centralized appointing services are required in support of daily operations at FHCC. The services include verifying registration information in the appointment system, correcting and registering beneficiaries prior to making the appointment, making and cancelling of patient appointments, making urgent appointments with non-Military Treatment Facility providers (network/non-network) and providing performance management reports on the appointing process for Military Health system eligible beneficiaries. FISC’s intent is to issue a firm fixed price contract in accordance with FAR 12 (Commercial Items) and FAR 13.5 (Test Program for Certain Commercial Items) procedures. The Period of Performance is from 01 April 2011 through 31 August 2011, plus one one-month option ending 30 September 2011, if exercised. The statutory authority permitting other than full and open competition is 10 U.S.C. 2304(c)(2), Unusual and Compelling Urgency, as implemented by FAR 6.302-2. The need for this effort is to mitigate a break in service on the existing Appointment Clerk Services contract W81K04-05-D-7001 DO 0002 which expires 31 March 2011, while a new contract is put in place. There are no options available to extend the current contract. A new contract was placed on 01 March 2011 with a 01 April 2011 start date. However, the contractor is not able to start performance by 01 April 2011 because of the time that is required to obtain proper security clearances for new employees. These services are necessary to ensure that military members and their beneficiaries are able to access necessary medical care. This effort is to prevent a break in service while the original proposers submit quotes that will include a management plan technical factor, a transition plan, and also to allow for a three month start-up period to ensure all security requirements, including a change from SF85 to SF86, are fulfilled before the start date. The change in the security requirements was caused by a renewed focus and emphasis by BUMED HQ Security to bring BUMED in compliance with the DoD Security Instruction issued in 2006.

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