As-needed Locksmith and Security Door Installation Services - El Paso State Supported Living Center

The Texas Health and Human Services Commission is soliciting competitive bids for as-needed locksmith services and the installation of security-grade doors, frames, and accessories at the El Paso State Supported Living Center. The scope of work includes essential locksmith tasks such as gaining entry to locked offices, replacing failed locks, recovering or extracting keys, and copying keys, as well as installing security door components with fire-resistant glazing. The selected contractor must provide 24-hour on-call personnel, with a requirement to dispatch technicians within 48 hours of a work order and respond to emergency service requests on-site within one hour. Standard service hours are Monday through Friday, 8 a.m. to 5 p.m. Mountain Time, though services outside these hours require written approval. Bidders must hold an appropriate locksmith license through the Department of Public Safety and demonstrate the ability to meet strict performance and compliance standards. Key personnel are subject to comprehensive statewide criminal and sex offender background checks covering the previous seven years. The contract award will be based on the best value to the State, considering requirements, performance delivery, and price, though HHSC is not obligated to select the lowest-priced bidder. Mandatory on-site visits are required for all bidders to prevent disqualification. Submissions must be completed by October 20, 2026, and must include critical documents such as the HHS Solicitation Affirmations and the Exhibit C Pricing Sheet, which outlines labor rates for both licensed locksmiths and apprentices across standard, overtime, holiday, and emergency hours.