ASSD-0704-INS2600000001-1 | Maintenance & Support IVUE Software

The West Virginia Insurance Commission is procuring sole-source maintenance and support services for the Intellivue (IVUE) software from Intelligetics, Inc., the exclusive manufacturer and only authorized provider of technical support for this system. This non-competitive acquisition, identified by solicitation number ASSD-0704-INS2600000001-1, is justified under FAR 6.302-1 due to Intelligetics’ explicit prohibition against third-party support, making it the only responsible source capable of delivering required services. The contract period runs from September 1, 2026, to August 31, 2027, with performance located at the Insurance Commission’s offices in Charleston, West Virginia. Key deliverables include continuous technical assistance through Intelligetics’ Help Desk during standard business hours, timely deployment of software point releases, and a guaranteed maximum four-hour response time for critical system issues, supporting up to 50 concurrent users and seven capture licenses. Invoicing must be submitted via mail to a designated post office box in Charleston, with payment terms set at net 60 days, and no electronic invoicing systems are referenced. No formal evaluation factors, competition, or subcontracting plans are applicable due to the sole-source nature of the award, and no standardized FAR clauses, packaging requirements, or security clearance mandates are included. The vendor must provide a letter of authorization from Intelligetics to confirm their right to perform services, and all support activities are restricted to directly authorized Intelligetics personnel only. Although no UEI, CAGE, or socioeconomic certifications are provided, the contract operates under West Virginia’s procurement authority with Beverley Toney as the primary point of contact for inquiries and administrative oversight.