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This Government Contract opportunity from Texas was posted on June 1, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Aviation Customer Experience Strategy Development

Closed
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541618
New
SLED
DOER RFR-ENE-2027-003 Grid Resilience and Innovation Partnerships Program Administration Services
Solicitation # BD-27-1041-ENE01-ENE01-133246
The Massachusetts Department of Energy Resources (DOER) has issued a World Trade Organization announcement for solicitation BD-27-1041-ENE01-ENE01-133246, also identified as RFR-ENE-2027-003. The agency intends to procure a contractor to provide administration services to support DOER in its role as the recipient of a Grant Agreement under Topic Area 2 of the U.S. Department of Energy's Grid Resilience and Innovation Partnerships (GRIP) Program. This effort supports the Power Up New England project, a multi-state initiative involving regional electric infrastructure investments, including proactive interconnection upgrades in Southeast Massachusetts and Southeast Connecticut, as well as the deployment of a multi-day battery energy storage system in Northern Maine. Under this arrangement, DOER serves as the pass-through entity for three developers: National Grid, Eversource, and Form Energy Inc. The procurement is categorized under NAICS code 541618. This notice serves as a pre-solicitation announcement, and interested parties are directed to monitor the COMMBUYS portal for the full Request for Response and subsequent amendments. The response deadline is listed as October 23, 2026, with the primary point of contact being Ted Dobbin.
ENE01 - Department of Energy Resources

POSTED

2 days ago

DEADLINE

in about 1 month
NAICS: 541618
New
Federal
Combined Synopsis/Solicitation for USAGM Remote Monitoring Services
Solicitation # 951700-26-Q-0011
The United States Agency for Global Media (USAGM) is soliciting quotes under RFQ 951700-26-Q-0011 for remote monitoring services to support its international shortwave (HF) and medium wave (MW) broadcasting operations. The selected contractor will provide personnel, equipment, and expertise to conduct signal analysis, propagation assessments, and technical reporting to ensure broadcast effectiveness and reliability. This effort utilizes both USAGM Remote Monitoring Systems and contractor-provided equipment, with performance measured against specific acceptable quality levels, including a 98 percent completion rate for monitoring activities and 100 percent timeliness for irregularity reporting. The contract is structured with a base year and three optional years, each consisting of 260 hours of support per year. Award will be made to the responsible offeror based on the Lowest Price Technically Acceptable (LPTA) criteria, evaluating technical approach, similar experience, and past performance within the last three years. Proposals must be submitted electronically to Mary Kerner and Natalie Ellis by September 14, 2026, at 12:00 PM EDT. Invoicing is managed monthly through the Invoice Payment Program (IPP), and the contract incorporates various FAR clauses, including restrictions on specific telecommunications equipment and requirements for SAM registration.
Office Of Contracts

POSTED

3 days ago

DEADLINE

in 3 days

AI Contract Overview

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The contract focuses on developing a comprehensive customer experience strategy specifically tailored for airport operations. This involves a detailed analysis of the passenger journey, engagement with frontline staff, and the formulation of service recovery protocols to enhance overall satisfaction. The project deliverables include a structured customer experience framework, a clear implementation roadmap to guide the rollout of the strategy, and training materials to ensure consistent staff understanding and application. Issued by DFW International Airport in Texas, this subcontract opportunity is aligned with NAICS code 541618, which covers management consulting services. The solicitation was posted on June 1, 2026, with responses due by June 19, 2026. While some location specifics and points of contact are not provided, the contract is designed to support airport operations through strategic improvements aimed at elevating passenger experience and frontline service effectiveness.

General Info

Develop comprehensive airport customer experience strategy, including journey analysis, staff training, and service recovery.

Agency

Texas → Dfw International AirportView Agency

NAICS

541618 - Other Management Consulting ServicesView NAICS

Place of Performance

TX, USA

Set-Aside

NONE

Documents

This scope was carved out of DFW18214.

The full solicitation package (10 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

CX Consultant for IOC Operations Project

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyTexas → Dfw International Airport
ContactsNo contacts available
OfficeN/A
Organization / Agency
Texas → Dfw International Airport
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Develop a customer experience (CX) strategy for airport operations, including passenger journey analysis, frontline engagement, and service recovery protocols. Deliverables include a CX framework, implementation roadmap, and training materials.

More opportunities from Texas → Dfw International Airport

Same awarding agency

NAICS: 541512
SLED
Project Flow
Solicitation # PA2252
DFW International Airport is soliciting proposals for the design, development, installation, testing, transition, and ongoing operations of a Parking Access and Revenue Control System (PARCS). This ten-year contract, designated as PA2252, aims to modernize revenue operations and security through an integrated technology ecosystem. Key performance requirements include achieving at least 99 percent accuracy in vehicle event reconciliation and limiting revenue leakage to 0.5 percent or less of captured transactions. The system must integrate with the DFW App, NTTA, General Ledger, ServiceNow, Parking Guidance System, and App Orchid, while adhering to PCI DSS, SOC 2, and ISO 27001 standards. Proposals will be evaluated based on technical and functional capability, vendor experience and qualifications, revenue security and audit control, and the commercial financial model. The contract includes a Small Business Enterprise (SBE) goal, requiring certified SBEs to have a physical place of business within the airport's relevant Texas market area. Awarded vendors must provide a performance bond for 100 percent of the proposed amount and comply with strict airport security, anti-corruption, and insurance requirements. All work will be authorized through individual delivery orders, and the contractor must adhere to ISO 27002 or NIST 800-53 information security standards and GDPR privacy regulations.
Computer Systems Design Services

POSTED

17 days ago

DEADLINE

in 12 days
View Details

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