Billing, Collections & Appeals Policy Development

This contract involves the development of comprehensive policies and procedures specifically for stormwater utility billing, collections, late fees, exemptions, and the appeals process. The goal is to establish clear guidelines that will govern how stormwater utility charges are billed and collected, including the application of late fees, criteria for exemptions, and the process customers can use to appeal charges or decisions. The effort is aimed at creating a standardized and efficient framework to manage these financial interactions for the relevant utility. The contract is structured as a subcontract under NAICS code 541611, which pertains to administrative management and general management consulting services. It was posted on May 12, 2026, with a response deadline set for June 3, 2026. The contracting agency is the Department of Public Works (DPW) in New Hampshire. No specific office address or point of contact is provided, and details such as the exact location of performance remain unspecified. This initiative supports the DPW’s efforts to enhance the stormwater utility’s operational protocols and customer service experiences.