BMC Remedy Support

The Air Force District of Washington Contracting Directorate, 1500 West Perimeter Rd., Suite 2750, Joint Base Andres, MD 20762, intends to procure BMC Remedy System Support and Maintenance. This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in FAR Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotes are being requested and a written solicitation will not be issued. This requirement is a 100% Total Set-aside for Small Business IAW FAR 19.502-2. The North American Industry Classification System (NAICS) Code is 541519 with a business size standard of $25.5 million dollars Solicitation/Purchase Request Number F1DT862121AC01 is issued as a Request for Quotation (RFQ). This document incorporates provisions and clauses that are in effect through Federal Acquisition Circular (FAC) 2005-58 effective 18 Apr 2012. NOTE: Brand Name Justification and Description of Item/Services Attached The Government intends to award open (1) contract with four (4) contract line item numbers: Description of Items: CLIN 0001 Description: BMC Remedy IT Service Management Suite Fast Track Support Line, Part Number, LPU93BMSU93F, QTY 1, Unit Price_____, Extended Amount _______. CLIN 0002 Description: BMC Remedy Suite - Floating User Add-On License Fast Track Support, Part Number LAW39BMSW39F, QTY 40, Unit Price ______,Extend Amont _________. CLIN 0003 Description: BMC Remedy Suite - User Add-On License Fast Track Support, Part Number LAV23BMSV23F, QTY 20, Unit Price _________, Extended Amount CLIN 0004 Description: BMC Remedy Self Service - Floating User Add-On License 25 Pk Lsn - Fast Track Support, Part Number LAW37BMSW37F, QTY 1, Unit Price_____, Extended Amount____________. 1. HQ AFOSI has a requirement for software maintenance and support of Government owned Remedy BMC licenses. AFOSI uses Remedy BMC software for helpdesk ticket creation and tracking. This contract will provide software support including bug fixes, patches or workarounds in order to cause Remedy to operate in conformity current operating documentation, and allows access to new releases or versions customers without additional charge. In addition, this support will allow AFOSI access to on-the-phone technical assistance for configuration, trouble-shooting, etc. 2. BMC Remedy shall provide technical assistance to AFOSI via the phone Monday-Friday from 7am to 5pm. In addition, as part of this support requirement, AFOSI will have full access to the BMC Remedy website including newsletters and general product information, and electronic ticket and problem resolution services online. BMC Remedy shall provide bug fixes, patches or workarounds as necessary within 2 days of request or release 3. The government will maintain ownership of the Remedy BMC licenses listed below. 4. Normal hours of operations are from 6:00 a.m. to 6:00 p.m., Monday through Friday with the exception of federal holiday. 5. HQ AFOSI, the owner of this requirement, is located at Russell Knox Building at 27130 Telegraph Rd, Quantico VA 22134. Most support will be provided via the phone or internet. 6. The following is a list of government owned licenses. Remedy BMC Licenses Under Contract 461383 Vendor Part Number Qty Unit REMEDY IT SERVICE MANAGEMENT SUITE. BMC LPU93SMSU93 1 EA REMEDY SUITE - FLOATING USER ADD-ON LICENSE. BMC LAW39SMSW39 40 EA REMEDY SUITE - USER ADD-ON LICENSE BMC LAV23SMSV23 20 EA REMEDY SELF SERVICE - FLOATING USER ADD-ON LICENSE 25 PK LSN BMC LAW37BMSW37 1 EA DELIVERY TERMS: Period of Performance: Base Year: 03 Jun 2012 - 02 Jun 2013 Option Yr. 1: 03 Jun 2013 - 02 Jun 2014 Option Yr. 2 03 Jun 2014 - 02 Jun 2015 FAR PROVISIONS AND CLAUSES: The following are applicable to this RFQ: 52.204-7, Central Contractor Registration; 52.212-1, Instructions to Offerors-Commercial Items; FAR 52.212-2, Acquisition of Commercial Items; 52.212-4 Contracts Terms and Conditions-Commercial Items; FAR 52.212-5, Contract Terms and Conditions Required to Implement Statutes or Executive Orders-Commercial Items, [in paragraphs (b) and (c) the following clauses apply; 52.219-6; 52.219-28; 52.222-3; 52.222-19; 52.222-21; 52.222-26; 52.222-36; 52.225-1; 52.232-33], FAR 52.219-1; 52.222-18; 52.232-18; 52.232.23; 52.233-3; 52.233-4; 52.237-2 52.245-1; 52.249-1; 52.217-8; 52.217-9 Option to Extend the Term of the Contract. DFAR 252.204-7003 Control of Government Personnel Work Product; DFAR 252.204-7004 Alt A, Central Contractor Registration; DFAR 252.212-7001 Contract Terms and Conditions Required to Implement Statutes or Executive Orders Applicable to Defense Acquisition n Commercial Items within DFARS 252.212-7001, Buy American Act and Balance of Payment Program; DFARS 252.247-7023 (ALT 3) Transportation of supplies by sea; DFAR 252.232-7010 Levies on Contract Payments Provisions and clauses incorporated by full text: 5352.201-9101 OMBUDSMAN (AUG 2010) (c) If resolution cannot be made by the contracting officer, concerned parties may contact the Center/MAJCOM ombudsmen, Col Timothy Applegate, 1500 W Perimeter Dr. Suite 5750, Andrews AFB, MD 20762 Phone #240-612-6111. Concerns, issues, disagreements, and recommendations that cannot be resolved at the MAJCOM/DRU level, may be brought by the concerned party for further consideration to the Air Force ombudsman, Associate Deputy Assistant Secretary (ADAS) (Contracting), SAF/AQC, 1060 Air Force Pentagon, Washington DC 20330-1060, phone number (703) 588-7004, facsimile number (703) 588-1067. FAR 52.212-3, Offeror Representations and Certification-Commercial Items, Alt 1, (Apr 2011) (all offerors shall include a completed copy of this provisions with their proposal); an offerors shall include a completed copy of this provisions with their proposal); an offeror shall complete only paragraphs (b) of this provision if the offeror has completed the annual representations and certificates electronically at http://orca.bpn.gov. If an offeror has not completed the annual representations and certifications electronically at the ORCA website, the offeror shall complete only paragraphs (c) through (m) of this provision; FAR 52.212-4, Contract Terms and Conditions Required to Implement Statutes or Executive Orders-Commercial Items. FAR 52.252-1, Solicitation Provision Incorporated by Reference (Feb 1998). This solicitation incorporates one or more solicitation provisions by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. The offeror is cautioned that the listed provisions may include blocks that must be completed by the offeror and submitted with its quotation or offer. In lieu of submitting the full text of those provisions, the offeror may identify the provision by paragraph identifier and provide the appropriate information with its quotation or offer. Also, the full text of a solicitation provision may be accessed electronically at this/these address (es): http://farsite.hill.af.mil. FAR 52.252-2 Clauses Incorporated by Reference (Feb 1998). This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full Text available. Also, the full text of a clause may be accessed electronically at this/these address (es): http://farsite.hill.af.mil. In accordance with FAR 13.106-1(a) (2) offerors are notified that award will be made on the basis of lowest price technically acceptable. To be eligible for an award, all contractors must be registered in the Central Contractor Registration (CCR) database. A contractor can contact the CCR by calling 1-888-227-2423 or e-mail at http://www.ccr.gov. A DUNS (Dun and Bradstreet) number is required in order to register. The FAR clause web site is http://farsite.hill.af.mil. All invoices shall be submitted through Wide Area Work Flow. You can register at https://wawf.ef.mil/index.html. All written proposals must be received by 2:00 P.M. Eastern Standard Time (EST) on 25 May 2012 by e-mail to deborah.grant@afncr.af.mil, official authorized to bind your company shall sign and date the proposal. Please include your CAGE code and DUNS number. All questions concerning this solicitation should be addressed in writing to deborah.grant@afncr.af.mil. An alternate contact is Chase Eiserman, Contracting Officer, email chase.eiserman@afncr.af.mil.