Brand Name Only for Carahsoft, ServiceNow Administrative service renewal. This is OST's instance of the FedRAMP approved cloud-based virtual helpdesk, project management, and automated workflow proce…

This forecast involves a brand name only procurement for the renewal of ServiceNow administrative services through Carahsoft for the National Nuclear Security Administration under the Department of Energy. The contract supports the Office of Secure Transport's FedRAMP approved cloud-based system, which provides virtual helpdesk capabilities, project management, and automated workflow processes. This specific instance is the same platform used for the DAYS system across the DOE and NNSA. The requirement is designated as a small business set-aside under NAICS code 541519, with the place of performance located in New Mexico. The procurement is managed by the Small Business Program Manager, Chelsea Murphy, and is listed as part of the agency's acquisition forecast.