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Managed Technical Support (SLA-Based)

Active

Federal

Response Deadline10/30/2026, 11:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Managed Technical Support subcontract provides ongoing technical assistance and incident response for prime contractors supporting the Naval Surface Warfare Center, Port Hueneme Division. The scope of work focuses on delivering Tier 2 and Tier 3 support for cloud-hosted environments on NIPRNet, with a primary objective of maintaining 99.9% availability and adhering to strict service level agreements for the resolution of critical outages. Due to the nature of the Department of Defense project, all personnel must possess Tier 3 background investigations and CAC enabled access. This SLA-based engagement requires rigorous monitoring and rapid incident response to ensure operational continuity for the Commanding Officer's requirements.

General Info

Agency

Department Of Defense → Commanding Officer

NAICS

541519 - Other Computer Related Services

Place of Performance

CA, 93043

Set-Aside

NONE

Documents

This scope was carved out of N6339427SIMACQ0002.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Strategy Execution Software, Installation and Training

AI Contract Breakdown

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Timeline

PostedOct 21

subcontract

Response DeadlineOct 30

Submission deadline

Response Deadline

10/30/2026, 11:00:00 PM UTCin 8 days

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Organization & Contact Information

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AgencyDepartment Of Defense → Commanding Officer

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Defense → Commanding Officer

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides ongoing technical assistance and incident response for prime contractors on Naval Surface Warfare Center, Port Hueneme Division projects. Performs Tier 2/3 support for cloud-hosted environments on NIPRNet, monitoring for 99.9% availability and meeting strict response SLAs for critical outages. Requires personnel with Tier 3 background investigations and CAC enabled access. Delivers incident response and resolution per SLA.

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