This Government Contract opportunity from Arkansas was posted on January 31, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Call Center Software Platform Implementation

Closed

State & Local

Submission Closed03/01/2024, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 518210

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Bwc300300 Infrastructure And Operations Wgbl, Bwc-bur Of Workers' Compensation

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W6QK Acc-Apg Contr Ctr

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Ibc Acq Svcs Directorate (00004)

POSTED

1 day ago

DEADLINE

in 1 day

AI Contract Overview

The Office of State Procurement for Arkansas is seeking a subcontractor for the implementation of a cloud-based call center software platform. This project encompasses a comprehensive suite of technical services, including system configuration, CRM integration, and the setup of IVR and ACD functionalities. Additionally, the selected provider will be responsible for managing data migration and user provisioning to ensure a seamless transition to the new platform. This subcontract opportunity was posted on January 31, 2024, with a response deadline of March 1, 2024. The project falls under NAICS code 518210, focusing on computing infrastructure management services. Interested parties can find further details and submission guidelines through the Arkansas Buy portal.

General Info

Agency

Arkansas → Office of State Procurement

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Place of Performance

AR, USA

Set-Aside

NONE

Documents

This scope was carved out of S000000295.

The full solicitation package (8 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

UI Call Center Software and Services

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed

PostedJan 31

subcontract

Response DeadlineMar 1

Deadline has passed

Submission Closed

03/01/2024, 12:00:00 AM UTC

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Organization & Contact Information

AgencyArkansas → Office of State Procurement

ContactsNo contacts available

OfficeN/A

Organization / AgencyArkansas → Office of State Procurement

Office AddressN/A

ContactsNo contact information available

Full Description

Implementation of a cloud-based call center software platform including system configuration, CRM integration, IVR/ACD setup, data migration, and user provisioning.