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Call Handling as a Service (CHaaS) & Recorder Services

Active

State & Local

Response Deadline12/02/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract agreement focuses on the delivery of Call Handling as a Service (CHaaS) and recording services to support prime contractors on public safety projects for the State of Delaware. The scope of work includes the implementation of call recording and retrieval systems, the provision of telecommunicator reference materials, and the maintenance of an active CHaaS subscription to ensure operational efficiency in emergency communications. The service provider is required to adhere to strict performance standards, specifically meeting the SLA reporting and IP network measurement requirements outlined in the contract appendices. Managed under NAICS code 518210, this engagement is overseen by the Delaware Division of Government Support Services, with a response deadline set for December 2, 2026.

General Info

Subcontract for Delaware public safety CHaaS and call recording services through December 2026.

Agency

Delaware → Government Support Services, Division of

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Place of Performance

Not specified

Set-Aside

NONE

Documents

This scope was carved out of GSS26716-E911_SVC.

The full solicitation package (14 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Next Generation 911 Evolution

AI Contract Breakdown

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Timeline

PostedOct 12

subcontract

Response DeadlineDec 2

Submission deadline

Response Deadline

12/02/2026, 08:00:00 PM UTCin about 1 month

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Organization & Contact Information

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AgencyDelaware → Government Support Services, Division of

ContactsNo contacts available

OfficeN/A

Organization / AgencyDelaware → Government Support Services, Division of

Office AddressN/A

ContactsNo contact information available

Full Description

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Supplies cloud-based call handling and recording services for prime contractors on State of Delaware public safety projects. Provisions CHaaS-Recorder services, implements call recording and retrieval systems, and provides telecommunicator reference materials. Must meet specific SLA reporting and IP network measurement requirements per Appendix L. Delivers an active CHaaS subscription and operational recording system.

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