Call Handling Equipment (CHE) Sustainment Equipmen

The Pennsylvania Emergency Management Agency (PEMA) is soliciting qualifications for a statewide Call Handling Equipment (CHE) Sustainment Equipment and Services Invitation to Qualify (ITQ) under solicitation number 4400035008. The primary objective is to provide end-of-life and end-of-support system audits, sustainment plans, equipment, and services to extend the operational life of legacy Motorola VESTA, Motorola Emergency Call Works, and Intrado Viper systems across 67 counties' Public Safety Answer Points until a statewide solution is implemented. Qualified suppliers must be manufacturer-certified channel partners or resellers, and all personnel must possess the required manufacturer training and certifications. The project mandates the use of new equipment, with remanufactured equipment permitted only for replacing defective items after a sustainment plan is in place. The contract features an initial five-year term with two optional five-year renewals at the discretion of the Commonwealth. Payments are processed via Automated Clearing House (ACH), and contractors must submit ACH information within 10 days of the award. Acceptance of deliverables is governed by a specific plan, with software requiring a dedicated test plan and a defined review period of 10 to 30 business days. Suppliers must be registered in the PA Supplier Portal and the JAGGAER portal, selecting the specific commodity code for 911 CHE Sustainment Services. Compliance requirements include adherence to the Americans with Disabilities Act, WCAG 2.1 Level AA standards, and various state and federal wage laws, including the Prevailing Wage Act and Davis-Bacon Act. All submissions must be handled electronically through the JAGGAER portal.