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Professional Services: Training & Implementation

Active
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract, managed by the Pennsylvania Emergency Management Agency, focuses on providing professional training and implementation services for Next Generation 911 projects under the Pennsylvania Department of General Services. The selected provider will support prime contractors by developing comprehensive training syllabi, conducting operator training for PSAP personnel, and establishing detailed cutover and acceptance test plans. A critical requirement of the contract is ensuring that all training materials comply with ADA and Section 508 accessibility standards. Key deliverables include the submission of completed training syllabi, official training certificates for participants, and approved cutover documentation to ensure a seamless transition during project implementation.

General Info

PEMA subcontract for Next Generation 911 professional training and implementation services.

Documents

This scope was carved out of 4400035089.

The full solicitation package (5 documents), including the RFP, is on the prime solicitation, not on this scope.

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NG911 CHE Services

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Organization & Contact Information

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AgencyPennsylvania Emergency Management Agency
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Performs PSAP personnel training and implementation planning for prime contractors on Pennsylvania Department of General Services NG911 projects. Develops training syllabi, conducts operator training, and creates cutover and acceptance test plans. Ensures training materials meet ADA and Section 508 standards. Delivers training certificates, completed syllabi, and approved cutover documentation.

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More opportunities from Pennsylvania Emergency Management Agency

Same awarding agency

NAICS: 541512
SLED
NG911 CHE Services
Solicitation # 4400035089
The Pennsylvania Emergency Management Agency is seeking qualified suppliers for its statewide NG911 CHE Services Invitation to Qualify (ITQ No. 4400035089). This solicitation establishes a qualification vehicle where selected suppliers are awarded a contract and become eligible to respond to subsequent Requests for Quote (RFQ) for projects across various Public Safety Answering Points in Pennsylvania. The contract features an initial five-year term with two five-year renewal options. Award decisions are based on a best value selection process, and all participating suppliers must be registered in the PA Supplier Portal and the JAGGAER portal under commodity code 92000000-ITQ-640. The scope of work requires the delivery of a comprehensive Management Information System to track and analyze CHE service activities and the generation of NENA i3 compliant Call Detail Records. Technical requirements mandate strict adherence to industry standards from NENA, IETF, APCO, and NIST, as well as compliance with the FBI CJIS Security Policy and the NIST Cybersecurity Framework. All provided products must be new or remanufactured. Additionally, contractors must comply with the Americans with Disabilities Act, Section 508, and HIPAA regulations regarding protected health information. Administrative terms specify that payments are made via Automated Clearing House (ACH) with standard net-30 day terms. Acceptance of services is governed by a contractor-submitted Acceptance Plan, including a Software Acceptance Test Plan for any developed software. The contract also incorporates strict legal requirements regarding nondiscrimination, sexual harassment policies, and the submission of monthly security reports to validate cybersecurity compliance.
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