Card Upgrade and Redesign of Equipment (CURE)

The Department of Homeland Security, U.S. Citizenship and Immigration Services (USCIS), requires a comprehensive solution for the production and personalization of secure identification cards under the Card Upgrade and Refresh of Equipment (CURE) program. The requirement includes supporting the USCIS Office of Intake and Document Production, Document Management Division, in delivering a redesigned card and card production system for Permanent Resident Cards (PRC) and Employment Authorization Document (EAD) cards at the Corbin, Kentucky and Lee’s Summit, Missouri production facilities.
The requirement includes the design and high-volume manufacturing of a new secure card constructed of 100% polycarbonate with embedded Radio Frequency Identification (RFID) and metallized optically variable devices. The card design must be configurable for multiple immigration benefit types and future document types, allowing for updates to artwork, color schemes, and mastheads. Fulfillment of the requirement includes providing card stock storage and a card personalization solution capable of producing both the new and legacy PRC and EAD cards until legacy stock is depleted.
The requirement includes installation and ongoing maintenance of the card personalization system, development of an operator user interface, integration with existing USCIS information systems, and support for system acceptance and user acceptance testing. The solution must include user training and technical support. The system must support high-volume production, scalable to at least ten million cards per year per site, and provide redundancy to meet continuity of operations requirements.
All solutions and services must comply with Department of Homeland Security Enterprise Architecture policies, technical reference models, and data management standards. Hardware and software maintenance must be provided as well as system upgrades, consumables management, and operational support for both production sites. The system must include automated and manual quality assurance, inventory management, card tracking, and reporting capabilities. Reports must cover inventory, card production, scanning issues, rejected cards, work in progress, and other operational metrics.
The requirement includes delivery of all required documentation, including project management plans, system design documents, training materials, interface control agreements, supply chain risk management plans, and system transition plans. All personnel must meet security and background investigation requirements for access to sensitive but unclassified information and government facilities. Fulfillment of the requirement includes equipment delivery, installation, integration, and testing.