CarePortal Software Access for DFPS

The Department of Family and Protective Services (DFPS) in Texas is seeking software access services through an Invitation for Bid (IFB HHS0017007), with responses due by April 9, 2026, at 10:30 a.m. The contract, issued under the NAICS code 541511 for custom computer programming services, is intended to provide CarePortal software access to support child and adult protective services operations. The scope of work is outlined in Exhibits A through E, which include acceptance affirmations, uniform terms and conditions, pricing details, reference forms, and access to the online bid room. Unlike federal contracts, this solicitation uses state-specific contractual language rather than Federal Acquisition Regulation (FAR) clauses, with terms structured under letter-designated sections (A through W). Proposals must be submitted in sealed envelopes, time-stamped upon delivery to the designated location, or electronically via the HHS Online Bid Room; mailing receipts alone are not acceptable as proof of timely submission. The evaluation process follows a best-value trade-off approach, prioritizing the cost of services first, followed by experience and performance record, and then technical capabilities such as employee count and supervision level—without assigned numerical weights or adjectival ratings. While the base contract term is expected to be five years with a possible one-year option, specific performance dates, delivery schedules, and total contract value are not disclosed due to the absence of completed pricing data in Exhibit C. Delivery and service are to occur at DFPS’s main office in Austin, Texas. Contractors must comply with numerous state and federal requirements, including Texas Public Information Act transparency obligations, FBI CJIS security policies, TX-RAMP for cloud services, E-Verify usage, and mandatory background checks for all personnel. Subcontracting for case management services is prohibited without prior DFPS approval, and vendors must refrain from boycotting energy companies or the firearm industry. Records must be retained for seven years after contract closure, and all non-exempt information must be made publicly available at no cost. Payment processing follows Texas Prompt Payment Act guidelines, with invoices routed through the DFPS Office of General Counsel, though no specific electronic invoicing platform is mandated. The primary point of contact for inquiries is Rafael Chavez, with contract administration details to be finalized upon award.