Case & Document Mgmt System Maintenance,Operations,&Enhancements

The Hawaii Department of Commerce & Consumer Affairs is seeking a Maintenance, Operations, and Enhancements (MO&E) partner to support the ongoing management and improvement of the Case & Document Management System. The selected contractor will be responsible for ensuring that system enhancements and fixes are aligned with the needs and perspectives of the Public Utilities Commission (PUC) users, particularly during the transition from Extended Warrantee Support and throughout the lifecycle of the MO&E contract. This partnership aims to maintain system functionality, implement necessary updates, and facilitate user-centric improvements to support the agency’s operational requirements. The solicitation, identified as P24001559, was posted on February 9, 2024, with a response deadline of March 11, 2024. The contract falls under the NAICS code 541519, which covers other computer related services, and is targeted toward a State, Local, Education, and Healthcare (SLED) organization. Interested parties can contact Gerald Hew via email or phone for further details. The contract emphasizes a collaborative approach to system management, ensuring that enhancements are driven by user needs and that the system remains effective and responsive throughout its lifecycle.