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CEO Customer Experience and Human Centered Design Support

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The Centers for Disease Control and Prevention is forecasting a contract to support customer experience and human-centered design initiatives under NAICS code 541613, which covers management consulting services. The contract aims to enhance user-focused strategies and improve service delivery through evidence-based design and customer experience methodologies, though specific scope details are not yet defined. The opportunity is posted as a forecast with no solicitation number or set-aside designation, indicating it is in the early planning phase for future procurement. Point of contact for the opportunity is Germaine Mullins, serving as the program point of contact, with the contracting officer role listed as to be determined; both are reachable at gkm7@cdc.gov. The place of performance and organizational office address have not been specified, suggesting flexibility in execution location. The forecast was published on May 25, 2026, and interested parties can find more information through the HHS OSDBU portal, but no formal solicitation has been issued yet. This contract will likely require qualified vendors with expertise in behavioral insights, user research, and service design to partner with CDC on improving public health communication and engagement efforts.

General Info

Support services contract to enhance CDC customer experience using human-centered design strategies.

Agency

Centers for Disease Control and Prevention → Centers For Disease Control And Prevention

NAICS

541613 - Marketing Consulting ServicesView NAICS

Place of Performance

US

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PostedMay 25

forecast

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Organization & Contact Information

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AgencyCenters for Disease Control and Prevention → Centers For Disease Control And Prevention

Contacts2 people available

OfficeN/A

Organization / Agency

Centers for Disease Control and Prevention → Centers For Disease Control And Prevention

Office AddressN/A

Contacts

Germaine Mullins

contact@example.gov

To Be Determined To Be DeterminedContracting Officer

contact@example.gov

Full Description

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CEO Customer Experience and Human Centered Design Support

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