CEO Customer Experience and Human Centered Design Support

The Centers for Disease Control and Prevention is forecasting a contract to support customer experience and human-centered design initiatives under NAICS code 541613, which covers management consulting services. The contract aims to enhance user-focused strategies and improve service delivery through evidence-based design and customer experience methodologies, though specific scope details are not yet defined. The opportunity is posted as a forecast with no solicitation number or set-aside designation, indicating it is in the early planning phase for future procurement. Point of contact for the opportunity is Germaine Mullins, serving as the program point of contact, with the contracting officer role listed as to be determined; both are reachable at gkm7@cdc.gov. The place of performance and organizational office address have not been specified, suggesting flexibility in execution location. The forecast was published on May 25, 2026, and interested parties can find more information through the HHS OSDBU portal, but no formal solicitation has been issued yet. This contract will likely require qualified vendors with expertise in behavioral insights, user research, and service design to partner with CDC on improving public health communication and engagement efforts.