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Digital Experience Optimisation (DXO) and Analytics

Open
International

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract involves providing digital experience optimization and analytics services for prime contractors working on projects for British Business Bank Plc. The scope of work focuses on implementing DXO tools, establishing analytics tracking, and executing optimization activities designed to enhance the overall user experience. Key deliverables include the provision of configured DXO and analytics dashboards along with the delivery of ongoing optimization reports. To qualify for this engagement, providers must meet strict security standards, requiring certification in ISO 27001, SOC 2 Type 2, or Cyber Essentials Plus. The contract is categorized under NAICS code 541613 and is specifically tailored to support the digital infrastructure and user engagement goals of the British Business Bank Plc.

General Info

Digital experience and analytics services for British Business Bank requiring strict security certifications.

Place of Performance

GBR

Set-Aside

NONE

Documents

This scope was carved out of P3648.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Digital Experience Platform

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Timeline

Posted

subcontract

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Organization & Contact Information

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AgencyBritish Business Bank Plc
ContactsNo contacts available
OfficeN/A
Organization / AgencyBritish Business Bank Plc
Office AddressN/A
ContactsNo contact information available

Full Description

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Performs digital experience optimization and analytics services for prime contractors on British Business Bank Plc projects. Implements DXO tools, sets up analytics tracking, and performs optimization activity to improve user experience (UX). Requires ISO 27001, SOC 2 Type 2, or Cyber Essentials Plus. Delivers configured DXO/Analytics dashboards and ongoing optimization reports.

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NAICS: 518210
New
International
Digital Experience Platform
Solicitation # P3648
The British Business Bank (BBB) is procuring a comprehensive Digital Experience Platform (DXP) to consolidate its fragmented digital services into a single, scalable, and secure operating model. The scope includes a Drupal-based Content Management System (CMS), Digital Asset Management (DAM), Digital Quality Management (DQM), Consent Management Platform (CMP), and Digital Experience Optimisation (DXO), along with cloud hosting and technical support. The platform will initially support the British Business Bank and Start Up Loans websites, with the capacity to expand to additional domains. While the contract includes technical and account management, it specifically excludes creative, design, or development services. The contract is valued at an estimated 3.5 million GBP excluding VAT, with a primary performance period from March 8, 2027, to March 7, 2035, and potential extensions of up to 24 months. Award decisions are based on a competitive flexible procedure weighted 70% on quality and 30% on price. Mandatory technical requirements include a Drupal-based solution, TLS 1.2 or higher for transit encryption, AES-256 for data at rest, and certifications such as ISO 27001, SOC 2 Type 2, or Cyber Essentials Plus. The successful provider must also maintain 5 million GBP in Employer's Liability, Public Liability, and Professional Indemnity insurance.
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

POSTED

about 10 hours ago

DEADLINE

N/A
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