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Digital Experience Platform

P3648International

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The British Business Bank (BBB) is procuring a comprehensive Digital Experience Platform (DXP) to consolidate its fragmented digital services into a single, scalable, and secure operating model. The scope includes a Drupal-based Content Management System (CMS), Digital Asset Management (DAM), Digital Quality Management (DQM), Consent Management Platform (CMP), and Digital Experience Optimisation (DXO), along with cloud hosting and technical support. The platform will initially support the British Business Bank and Start Up Loans websites, with the capacity to expand to additional domains. While the contract includes technical and account management, it specifically excludes creative, design, or development services. The contract is valued at an estimated 3.5 million GBP excluding VAT, with a primary performance period from March 8, 2027, to March 7, 2035, and potential extensions of up to 24 months. Award decisions are based on a competitive flexible procedure weighted 70% on quality and 30% on price. Mandatory technical requirements include a Drupal-based solution, TLS 1.2 or higher for transit encryption, AES-256 for data at rest, and certifications such as ISO 27001, SOC 2 Type 2, or Cyber Essentials Plus. The successful provider must also maintain 5 million GBP in Employer's Liability, Public Liability, and Professional Indemnity insurance.

General Info

BBB is procuring a Drupal-based Digital Experience Platform for consolidated digital services.

Agency

British Business Bank Plc

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Place of Performance

GBR

Set-Aside

NONE

Documents

1
PDF, High priority: read this firstrfp
High

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Timeline

PhaseSolicitation
Posted

Solicitation

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Organization & Contact Information

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AgencyBritish Business Bank Plc
Contacts1 person available
OfficeN/A
Organization / AgencyBritish Business Bank Plc
Office AddressN/A
Contacts
Amy Fraser
contact@example.gov
+1 (555) 000-0000

Full Description

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British Business Bank (BBB) is seeking to procure a Digital Experience Platform (DXP) comprising cloud hosting and support services, a Drupal-based Content Management System (CMS), Digital Asset Management (DAM), Digital Quality Management (DQM), Consent Management Platform (CMP), Digital Experience Optimisation (DXO), and associated security and compliance capabilities. The solution must provide a modern, scalable, secure and integrated platform to support BBB’s external digital estate, enabling improved content management, digital governance, accessibility, privacy compliance, content quality, asset management and user experience. The DXP will provide an integrated platform for managing multiple websites, structured content, digital assets, consent preferences, content quality, accessibility monitoring, analytics and optimisation activity. This set of software services will be backed by human support, technical and account management but will not include creative, design or development services. The Services will initially support BBB's British Business Bank and Start Up Loans websites and must be capable of supporting additional BBB websites, domains and digital channels during the Contract. BBB has a clear strategic vision for its DXP: to consolidate fragmented digital platform services into a single accountable supplier arrangement, reduce operational complexity, improve service performance, and establish a scalable operating model that supports long-term platform stability, security and value for money. The contract is intended to provide a long-term strategic DXP capability, supporting the organisation's evolving digital requirements and objectives. Recognising the pace of technological development and the changing nature of the digital services market, the contract will allow for a degree of flexibility to accommodate emerging technologies, evolving user needs, market developments an opportunities for continuous improvement. For more information about this opportunity, please visit the eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Sheffield:-Computer-platforms./E34798649F To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/E34798649F

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