Certified Shorthand Reporting Services

The California Department of Managed Health Care (DMHC) is soliciting bids for Certified Shorthand Reporting Services under solicitation number 0000037406, with proposals due by January 15, 2026. The contract term is scheduled from July 1, 2026, through June 30, 2028, with the option to extend for one additional year. This fixed-price solicitation aims to procure qualified stenographic and court reporting services to support the DMHC’s Office of Enforcement throughout multiple locations in California. Key services include certified legal transcripts, real-time reporting, video recordings, and electronic transcript delivery, with contractors required to provide personnel holding valid California court reporter certifications and demonstrated experience in appellate and administrative court settings. Bidders must comply with extensive state policies addressing confidentiality, information security, privacy training, and conflict-of-interest protocols. The contract incorporates stringent quality standards for transcript preparation, including formatting, indexing, and error criteria, with rejection grounds clearly outlined for critical inaccuracies affecting transcript credibility. Evaluation follows a lowest-price technically acceptable (LPTA) methodology based on pass/fail mandatory criteria encompassing bidder responsiveness, qualifications, references, financial stability, and conflict disclosures. Preference adjustments for small business and Disabled Veteran Business Enterprise (DVBE) participation may apply. Administrative oversight is centralized through the DMHC’s Contract Manager in Sacramento, who also manages contract modifications, payments, and compliance monitoring. The contract imposes specific security requirements such as FIPS 140-2 validated encryption, breach reporting protocols, and mandatory security awareness training for all contractor personnel. Subcontractor use is permitted under full contractor liability and must adhere to fair subcontracting practices. Deliverables must be completed at various California Superior Courts, with acceptance centralized at DMHC headquarters. The bid package involves a comprehensive set of attachments covering certifications, cost worksheets, and contract forms, requiring sealed physical submissions accompanied by electronic copies. Overall, this solicitation establishes a robust framework for procuring shorthand reporting services integral to DMHC’s enforcement litigation activities while ensuring strict adherence to California statutes, security standards, and quality expectations.