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Child Care Scholarship Program Administration & Customer Support

Active
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract focuses on providing essential customer service and administrative support for prime contractors managing child care scholarship projects for the Maryland State Department of Education. The scope of work includes the management of scholarship applications, redeterminations, and interim eligibility updates for both families and providers through the designated MSDE Portal and Platform. The selected provider is responsible for delivering managed customer service operations and ensuring all processed applications meet program standards. Additionally, the contract mandates strict adherence to Maryland Living Wage Requirements. This opportunity is categorized under NAICS code 624410 and is associated with the state of Maryland.

General Info

Place of Performance

MD, USA

Set-Aside

NONE

Documents

This scope was carved out of R00B7600009.

The full solicitation package (4 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFP # R00B7600009 Child Care Call Center and Administration Services

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Timeline

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Organization & Contact Information

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AgencyMaryland State Department of Education
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Performs customer service and administrative functions for prime contractors on Maryland State Department of Education (MSDE) child care scholarship projects. Manages applications, redeterminations, and interim eligibility changes for families and providers using the MSDE Portal and Platform. Complies with Maryland Living Wage Requirements. Delivers managed customer service operations and processed scholarship applications.

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