This Solicitation opportunity from Hawaii was posted on February 23, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Child Welfare Service Answering Service

Closed

Q24001694State & Local

Submission Closed03/04/2024

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561421

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911 Emergency Dispatch and Interagency Communication ServicesThis subcontract for 911 Emergency Dispatch and Interagency Communication Services involves providing continuous 24/7/365 emergency dispatching and communication coordination for prime contractors on USACE projects at Blue Marsh Lake. The scope of work includes dispatching ranger patrols, police, fire, and EMS services, as well as the dissemination of critical data such as warrant checks and vehicle registrations. The service will be performed in Leesport, Pennsylvania, under the Department of Defense via W2SD Endist Philadelphia. To be eligible, the provider must have the jurisdiction to operate a Public Safety Answering Point in Berks County and maintain authorized access to law enforcement databases. The opportunity is categorized under NAICS code 561421.

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W912BU27QA002: Notice of Intent to Sole Source - 911 Emergency Dispatch Services

Solicitation # W912BU27QA002

The U.S. Army Corps of Engineers, Philadelphia District, intends to award a sole-source contract to the County of Berks, Pennsylvania, for 911 emergency dispatch and interagency communication services supporting the Blue Marsh Lake project. Under solicitation W912BU27QA002, the Berks County Department of Emergency Services is identified as the only reasonably available source capable of meeting the requirements due to its exclusive jurisdiction and ownership of the public safety communication network in the area. The contract, categorized under NAICS code 561421, will provide 24/7/365 coverage from January 1, 2027, through December 31, 2027. The scope of work includes the dispatching of police, fire, and EMS services, as well as the coordination of ranger patrols and the dissemination of critical information such as vehicle registrations and warrants to federal, state, and local agencies. Services will be performed at the Berks County Emergency Management Office in Leesport, Pennsylvania. The action is being pursued under FAR 13.106-1(b)(1). While the government intends to negotiate with the County of Berks, interested parties may submit capability statements to the designated points of contact by November 13, 2026, for evaluation to determine if a competitive acquisition is appropriate.

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DEADLINE

Fraud and Program Non-Compliance Hotline Services

Solicitation # 232854

The Housing Authority of the City of Los Angeles (HACLA) is soliciting proposals for Fraud and Program Non-Compliance Hotline Services to operate telephone and online reporting systems for suspected fraud, program non-compliance, harassment, theft, and workplace violence. The selected provider must provide a toll-free telephone number and a website for report submissions, with telephone intake available in English, Armenian, Russian, Spanish, and Vietnamese. A critical component of the requirement is a secure online administrative portal for authorized HACLA personnel to manage cases, assign investigators, and export data. The provider is also responsible for implementation support, including configuration, testing, and user training, while ensuring all staff with access to reports undergo appropriate background checks. Award selection is based on Best Value, evaluating price alongside qualitative factors such as qualifications, proposed staffing, work plan, intake model, platform capabilities, and transcription functionality. The contract includes strict compliance requirements, including adherence to Executive Order 11246, the Americans with Disability Act, and OSHA regulations. Insurance requirements specify general liability or cybersecurity coverage with HACLA as an additional insured, as well as statutory workers' compensation. Payments are processed via automated deposit within 30 days of receiving monthly invoices submitted in arrears. The contract term begins on an effective date with the possibility of option extensions, and HACLA maintains the right to review and require corrections to services at no additional charge.

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IFB#19-27-LC Phone Crisis Answering & Triage Services

Solicitation # 19-27-LC

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ODH 57672 - BOSC-SFY-27-Complaint Hotline 24/7 Answering Service Version 2

Solicitation # SRC0000042827

The Ohio Department of Health (ODH) is seeking a contractor to provide a 24/7/365 live answering service for its complaint telephone hotlines. This service is designed to improve customer service and expedite the triage and processing of complaints against healthcare facilities, including nursing homes, hospitals, and assisted living facilities. The contractor must ensure all calls are answered live, as voicemails and callbacks are prohibited. Key deliverables include submitting complaints via an ODH web-based form in real-time, providing weekly reports on call volumes, and maintaining manual backup procedures for data capture. The use of artificial intelligence for any part of the answering services is strictly prohibited. The contract is awarded based on best value, evaluating technical narratives, project approach, personnel experience, implementation plans, and a firm fixed-price cost proposal. The initial award period runs through June 30, 2027, with an optional two-year extension through June 2030. High security and confidentiality standards are mandatory, requiring compliance with NIST 800-53 or ISO 27001, HIPAA for protected health information, and IRS Publication 1075 for federal tax information. Additionally, all contract data at rest must reside within the contiguous United States across at least two geographically distant data centers. Proposals must be submitted via OhioBuys, including a technical proposal and a specific cost sheet.

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Emergency Call Monitoring and Telephone Answering ServicesThis subcontract involves providing 24/7 emergency call monitoring and telephone answering services for prime contractors working on Broadland and Orwell Housing Association projects. The selected provider will be responsible for operating telephone answering services, monitoring alarm systems for emergency triggers, and implementing call center protocols to effectively triage and route requests. To successfully execute these duties, the contractor must possess the necessary call center infrastructure and ensure seamless integration with alarm monitoring software. The primary deliverable is a consistently monitored emergency call answering service supported by detailed response logs. This opportunity is issued by Broadland Housing Association Limited under NAICS code 561421. Interested parties must submit their responses by the deadline of November 27, 2026.

Broadland Housing Association Limited

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26-011 - Emergency Call Monitoring Services

Solicitation # ocds-h6vhtk-0792d9

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Broadland Housing Association Limited

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Solicitation # 221532

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External Reporting Line

Solicitation # LFB133

The London Fire Commissioner is seeking an independent third-party provider to establish an external reporting line under solicitation LFB133. This service will provide staff with a secure, additional route to report misconduct, specifically focusing on discrimination, bullying, and harassment. While the Professional Standards Unit continues its standard operations, this external line is specifically designated for allegations involving PSU staff, Directors, and Senior Leadership team members. It will also be utilized in instances involving perceived conflicts of interest, cases of extreme sensitivity or complexity involving multiple parties, or when the PSU lacks the capacity to handle a report. The contract is estimated for a three-year term running from January 4, 2027, to January 3, 2030, and includes the provision of telephone-answering services. The procurement process requires submissions by November 12, 2026, with award decisions based on a weighting of 70 percent for technical merit and 30 percent for commercial value. Additionally, the presumptive winning bidder will be required to complete a cyber security questionnaire.

London Fire Commissioner

POSTED

DEADLINE

Live Answering Services

Solicitation # HA-2026-113

The Housing Authority of the City of Los Angeles (HACLA) is soliciting proposals under RFP HA-2026-113 for qualified vendors to provide 24/7 live answering, dispatching, and work order entry services. The contract consists of a one-year base period with up to four one-year options. Selected providers will be responsible for promptly handling calls, immediately dispatching after-hours emergencies, entering work orders into HACLA's business system using unique operator email addresses, and implementing a secure short messaging service (SMS). Key deliverables include monthly analytic reports in Excel format and the retention of all call recordings for at least one year. Vendors must also develop an approved Emergency Contingency Plan to ensure service continuity. Proposals are due by November 12, 2026, and will be evaluated based on Best Value, with HACLA intending to award multiple contracts. Evaluation criteria include qualifications, staffing, technical approach, and price, with the possibility of oral presentations and Best and Final Offers. Required submissions include a detailed fee schedule, resumes for key personnel, proof of cybersecurity insurance for at least $1,000,000, and various compliance certifications, including Section 3 Economic Opportunity Plans and Workforce Profiles. The contract incorporates HUD Form 5370-C General Conditions for service contracts exceeding $350,000 and requires strict adherence to resident data confidentiality and federal labor and safety standards.

City of Los Angeles

POSTED

24 days ago

DEADLINE

in 6 days

AI Contract Overview

The State of Hawaii's Department of Human Services, Child Welfare Services, is seeking a dependable Live Operator Answering Service to handle incoming calls related to the Child Abuse and Neglect Hotline. This service must operate 24 hours a day, 365 days a year, ensuring immediate receipt and relay of calls to support child welfare efforts across Hawaii. The contract, titled "Child Welfare Service Answering Service," is open for responses until March 4, 2024, and is posted under solicitation number Q24001694. The service provider will be responsible for providing prompt and reliable communication support, critical for timely intervention in child abuse and neglect cases. The contract falls under NAICS code 561421, indicating a focus on telephone answering services, and is managed by the Hawaii Department of Human Services, with primary contact being Jenny Matsunaga. Interested vendors can find additional details and submit their proposals through the Hawaii eProcurement portal.

General Info

Agency

Hawaii Department of Human Services

NAICS

561421 - Telephone Answering Services

Place of Performance

HI, USA

Set-Aside

NONE

Documents

sow

High

cost-breakdown

Low

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseClosed

PostedFeb 23

Solicitation

Response DeadlineMar 4

Deadline has passed

Submission Closed

03/04/2024

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Organization & Contact Information

AgencyHawaii Department of Human Services

Contacts1 person available

OfficeN/A

Organization / AgencyHawaii Department of Human Services

Office AddressN/A

Contacts

Jenny Matsunaga

contact@example.gov

+1 (555) 000-0000

Full Description

The State of Hawaii, Department of Human Services, Child Welfare Services (CWS) is seeking a reliable Live Operator Answering Service for Incoming call receipt and immediate relay 24 Hour/365 Days for the Child Abuse and Neglect Hotline.

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