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Cisco SmartNet & Maintenance Support Provider

Active
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract agreement establishes a partnership to provide ongoing maintenance and technical support for prime contractors operating on State of Alabama procurement projects. The scope of work focuses on the management of Cisco SmartNet Total Care contracts, including the execution of hardware replacements through the RMA process and the delivery of specialized technical assistance. To ensure service quality, the provider must maintain status as an Authorized Cisco Support partner. The contract emphasizes the delivery of active maintenance agreements and guaranteed support response times to maintain operational efficiency. Classified under NAICS code 811219, the engagement is structured to support the State of Alabama's infrastructure requirements through a dedicated support framework.

General Info

Subcontract for Cisco SmartNet maintenance and technical support for Alabama state procurement projects.

Documents

This scope was carved out of MA260000006595.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

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Cisco Networking & Telephony

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Organization & Contact Information

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AgencyState of Alabama
ContactsNo contacts available
OfficeN/A
Organization / AgencyState of Alabama
Office AddressN/A
ContactsNo contact information available

Full Description

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Provides ongoing maintenance and technical support for prime contractors on State of Alabama procurement projects. Manages Cisco SmartNet Total Care contracts, performs hardware replacement (RMA), and provides technical support. Requires Authorized Cisco Support partner status. Delivers active maintenance contracts and guaranteed support response.

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