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Cisco SmartNet Total Care Support Services

Active

State & Local

Response Deadline10/08/2027, 06:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for the State of Alabama focuses on the delivery of Cisco SmartNet Total Care support services, specifically under Commodity Line 96258. The agreement ensures that prime contractors on state agency projects receive ongoing technical support, hardware replacement, and active maintenance contract management. To qualify for these services, the provider must maintain Cisco SmartNet certification and adhere to established technical support service level agreements. The contract is categorized under NAICS code 811212 and is managed through the Alabama Buys portal. It establishes a long-term support framework with a posted date of October 9, 2026, and a response deadline extending to October 8, 2027. The primary objective is to maintain operational stability for Cisco infrastructure across various state agency initiatives through professional maintenance and rapid technical assistance.

General Info

Subcontract for Cisco SmartNet Total Care support services for State of Alabama agencies.

Agency

State of Alabama

NAICS

811212 - Computer and Office Machine Repair and Maintenance

Place of Performance

AL, USA

Set-Aside

NONE

Documents

This scope was carved out of MA260000006592.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Cisco Networking & Telephony

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Timeline

PostedOct 9

subcontract

Response DeadlineOct 8

Submission deadline

Response Deadline

10/08/2027, 06:00:00 AM UTCin 12 months

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Organization & Contact Information

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AgencyState of Alabama

ContactsNo contacts available

OfficeN/A

Organization / AgencyState of Alabama

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides ongoing maintenance and technical support via Cisco SmartNet for prime contractors on State of Alabama agency projects. Manages SmartNet service contracts, hardware replacement, and technical support for Cisco SmartNet Total Care (Commodity Line 96258). Requires Cisco SmartNet certification. Delivers active maintenance contracts and technical support SLAs.

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