Cisco SmartNet Maintenance and Support

The Cisco SmartNet Maintenance and Support contract is forecasted by the Alcohol and Tobacco Tax and Trade Bureau under the Office of Assistant Administrator for Information Resources and Chief Information Officer. It is categorized under NAICS code 541519, indicating it pertains to other computer-related services, specifically focused on technical support and maintenance for Cisco networking equipment. The contract aims to ensure continuous operation, timely updates, and expert assistance for Cisco hardware and software deployed across the agency’s infrastructure. While the solicitation number is not provided and no set-aside type is indicated, the inclusion of two point of contact personnel—Melissa Harbarger and Michael Miller—suggests a structured procurement process with designated oversight from both bureau and program office levels. The forecast was posted on May 25, 2026, and the place of performance and physical office address details remain unspecified, implying that support may be delivered remotely or across multiple locations. This contract underscores the agency’s reliance on Cisco’s SmartNet program for proactive maintenance, warranty services, and technical expertise to maintain network reliability and security.