This Solicitation opportunity from Cleveland Information Technology & Services was posted on December 18, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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City of Cleveland, Professional Services Request - Operational Assessment of the 311 Citizen Support Center

Closed

135375State & Local

Submission Closed02/25/2025, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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General Info

Agency

Cleveland Information Technology & ServicesView Agency

NAICS

561320 - Temporary Help ServicesView NAICS

Place of Performance

OH, USA

Set-Aside

NONE

Documents

(4)

ITS_RFP_311_CSC_Ops_Mgt_12182024.pdf

PDF

City_of_Cleveland,_Professional_Services_Request_-_Operational_Assessment_of_the_311_Citizen_Support_Center_(Addendum_#1_Revision).pdf

PDF

Addendum_No_1.pdf

PDF

City of Cleveland Professional Services Contracts Reimbursables Policy 01-01-2023

DOCX•7 pages•policy

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseClosed

PostedDec 18

Solicitation

Response DeadlineFeb 25

Deadline has passed

Submission Closed

02/25/2025, 12:00:00 AM UTC

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Organization & Contact Information

AgencyCleveland Information Technology & Services

Contacts1 person available

OfficeN/A

Organization / Agency

Cleveland Information Technology & Services

View Agency Profile

Office AddressN/A

Contacts

Steven Decker

contact@example.gov

+1 (555) 000-0000

Full Description

Project Description – The City of Cleveland, Department of Finance, through this Request for Proposal, is soliciting proposals from qualified vendors to provide an Operational Assessment of the 311 Citizen Support Center. The desired term of this contract is early 2025 to December 2025. The vendor must have a broad array of objective assessments, suitable for assessing the current skills of the City’s Citizen Support Center agents and supervisors. These assessments should be administered at a minimum of three (3) times during the course of the contract, at the beginning, midpoint, and end.

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