City of Leduc - Request for Proposal - Request for Proposals for Microsoft Dynamics 365 Customer Relationship Management Implementation Partner

The City of Leduc is seeking qualified proponents to submit proposals for the implementation, configuration, and ongoing support of a Microsoft Dynamics 365 Customer Relationship Management system to enhance its grants management, economic development business contacts, and broader customer relationship management operations. This initiative aims to modernize and streamline key administrative functions through a centralized digital platform that improves efficiency, data accuracy, and service delivery to internal and external stakeholders. The solicitation, identified as AB-2026-04178, was posted on June 2, 2026, with proposals due by June 30, 2026, and is categorized under NAICS code 541511 for custom computer programming services. Proponents must demonstrate expertise in deploying Microsoft Dynamics 365 solutions in public sector environments, with a clear understanding of the City’s operational needs related to grants, economic development outreach, and client management. The contract is being managed by the City of Leduc, though the organization type is listed as FEDERAL and the agency name references the Government of Canada, which may reflect a system classification error. Proposals should align with performance expectations set for the City of Leduc, Alberta, and be submitted through the official Canada Buys portal. Kari Resvick serves as the primary point of contact for all inquiries related to the RFP, and interested parties are directed to the posted solicitation link for full details and submission guidelines.