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Civtech 12 - Challenge 12.2 - How can technology enable fast-growing digital public service providers to dynamically scale their service management capabilities as demand, complexity and customer expectations increase?

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ocds-h6vhtk-06f4cbInternational

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The Scottish Government Directorate for Digital is seeking an innovative and scalable service management solution to support an expanding portfolio of digital public services, including ScotAccount, ScotPayments, mygov.scot, and Cloud Platform Services. The objective is to implement technology-enabled approaches that can dynamically scale alongside increasing demand, complexity, and user expectations while maintaining value for money. The successful solution will focus on ensuring resilient, secure, and efficient service operations to mitigate risks related to productivity, revenue, public trust, and overall service quality. This solicitation, identified as Civtech 12 Challenge 12.2, aims to strengthen the operational foundation necessary for the future development and sustainability of Scotland's digital public infrastructure.

General Info

Scottish Government seeks scalable service management solutions for digital public infrastructure and services.

Agency

Scottish Government

NAICS

541512 - Computer Systems Design Services

Place of Performance

Not specified

Set-Aside

NONE

Documents

0

No documents available

Documents will appear here when they are available.

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Timeline

PhaseSolicitation

PostedOct 19

Solicitation

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Organization & Contact Information

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AgencyScottish Government

Contacts1 person available

OfficeN/A

Organization / AgencyScottish Government

Office AddressN/A

Contacts

contact@example.gov

+1 (555) 000-0000

Full Description

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The Scottish Government’s Directorate for Digital is seeking an innovative service management solution to support a growing portfolio of digital services, including ScotAccount, ScotPayments, mygov.scot, Cloud Platform Services, and more. As demand, complexity and user expectations increase, we require scalable, technology-enabled approaches that can grow as our services grow, while delivering value for money. A successful solution will help ensure resilient, secure and efficient service operations, reducing risks to service quality, productivity, revenue and public trust, while supporting the future development of Scotland’s digital public services.

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