Claims Management Staff Training & Onboarding

The City of Hurst is seeking a subcontractor to provide comprehensive training and onboarding support for its claims management staff, focusing on end-to-end workflows, portal navigation, accurate data entry, and reporting procedures. The contractor will be responsible for designing and delivering both live and recorded training sessions tailored to new personnel, ensuring consistent knowledge transfer and operational readiness across the department. In addition to instruction, the contractor must develop detailed, easy-to-use training materials that support ongoing learning and reference after initial onboarding. This subcontract, classified under NAICS code 611430, is open for bids through August 12, 2026, and is posted on the PublicPurchase platform. The contract does not specify a set-aside status or detailed location, but performance is expected to support the City of Hurst’s internal operations in Texas. While no point of contact is listed, the solicitation is accessible via the provided UI link, and interested parties are expected to respond with capabilities, methodology, and timelines for delivering a structured, scalable training program that meets the needs of a municipal claims processing environment.