Claims Processing & Back Issue Fulfillment
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This contract governs the processing of claims related to missing, defective, or delayed electronic or print issues of publications, with a focus on timely resolution and customer satisfaction. It requires the contractor to fulfill requests for back issues dating up to one year prior to the claim date, ensuring replacements are delivered within a window of 30 to 60 days. The scope encompasses both digital and physical formats, emphasizing accuracy and efficiency in correcting fulfillment errors. The work is tied to the Department of Veterans Affairs through its Network Contract Office 23, with performance expected to occur in Minneapolis, MN, under a subcontract arrangement. The solicitation was posted on August 4, 2026, and responses are due by August 11, 2026, with the NAICS code 561400 indicating it falls under services for office administrative support.
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Minneapolis, MN, 55417Set-Aside
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