Client Service & Employee Support Operations

The contract requires the provision of comprehensive client service and employee support operations focused on stop loss coverage, eligibility determination, and claims status for employees, retirees, and HR staff through call center functions and targeted benefit communications. The service must ensure accurate, timely, and empathetic support to users navigating complex insurance information, with a clear emphasis on responsiveness and clarity in all interactions. The contractor will be responsible for maintaining high standards of customer service, managing inquiries efficiently, and delivering consistent messaging to uphold the integrity of the benefits program. This is a subcontract opportunity issued by Metro Houston under the Texas agency, with a North American Industry Classification System code of 811211 indicating administrative and support service activities. The solicitation was posted on May 18, 2026, and responses are due by June 16, 2026. Performance of the work is expected to align with the operational needs of the agency, though specific location details for performance are not defined. The contract aims to enhance the administrative experience of benefit users by integrating seamless call center capabilities with strategic communication efforts to reduce confusion and improve overall satisfaction.