Cloud-Based Administration Platform for Call Management

The contract is for the operation and maintenance of a secure cloud-based administration platform designed to centrally manage, monitor, and report on recorded law enforcement communications. It is intended to support the Drug Enforcement Administration within the Department of Justice and requires the contractor to ensure the platform’s reliability, security, and compliance with federal standards for handling sensitive law enforcement data. The system must enable efficient handling of call recordings, real-time monitoring capabilities, and comprehensive reporting functionalities tailored to investigative and oversight needs. The contract is classified as a subcontract with a NAICS code of 518210, indicating it involves data processing, hosting, and related services. The place of performance is in Springfield with a zip code of 22152, and the proposal response deadline is July 9, 2026, by 6:00 p.m. The solicitation was posted on July 6, 2026, and while no set-aside designation or point of contact details are provided, the emphasis on security and centralized management implies strict requirements for data integrity, access controls, audit trails, and continuous system uptime. The contractor must be capable of integrating with existing DEA infrastructure and maintaining compliance with all applicable federal information security policies.