Cloud-Based (HOSTED) Voice Over Internet Protocol (VOIP) Telephony Services

The Watertown Public Schools District is soliciting sealed proposals for a comprehensive cloud-based hosted VoIP telephony service, with submissions due by April 4, 2025, at 2:30 PM. The project aims to implement a modern, scalable communication system across the district’s various locations in Connecticut, with the potential for a three- or five-year service agreement. The contract emphasizes the need for a qualified provider that owns and operates all hardware and software, maintaining at least two diverse network operation centers and providing 24/7 U.S.-based support. Vendors must demonstrate extensive experience in telecommunications, particularly within the educational sector, and meet specific requirements such as compliance with Kari’s Law and the Ray Baum Act, along with offering robust warranty coverage, including lifetime warranties on devices. The scope of work includes detailed pricing proposals covering installation, monthly recurring charges, and a wide array of features such as voicemail, softphone use, call recording, reporting, paging, DID numbers, e911 services, electronic faxing, automated call distribution, video conferencing, and SMS capabilities. Equipment specifications specify the need for approximately 509 phones, with individual units priced at $509 each. The proposal process involves comprehensive documentation of costs for various features and support services, ensuring transparency and full disclosure of potential fees. The contract will be executed on a destination basis across multiple district locations, with the district reserving the right to evaluate proposals publicly and select the most suitable provider based on compliance, experience, and cost-effectiveness.