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Cloud Service Level Agreement (SLA) Management & Support

Active

International

Response Deadline09/08/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

Government of Canada → Department of Employment and Social DevelopmentView Agency

NAICS

541513 - Computer Facilities Management ServicesView NAICS

Place of Performance

Canada, CAN

Set-Aside

NONE

Documents

This scope was carved out of 100032158.

The full solicitation package (16 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Request for Proposal (RFP) for a Comprehensive and Scalable Applicant Tracking System (ATS) to Enhance Recruitment Efficiency and Candidate Experience

AI Contract Breakdown

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No contract breakdown available.

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Timeline

PostedAug 17

subcontract

Response DeadlineSep 8

Submission deadline

Response Deadline

09/08/2026, 07:00:00 PM UTCin 4 days

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Organization & Contact Information

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AgencyGovernment of Canada → Department of Employment and Social Development

ContactsNo contacts available

OfficeN/A

Organization / Agency

Government of Canada → Department of Employment and Social Development

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides ongoing technical support, warranty, and maintenance for prime contractors on Government of Canada cloud projects. Manages response times, escalation paths, and disaster recovery protocols using ticket management software. Monitors and notifies the client of service interruptions and vulnerabilities per Annex N - Service Level Agreement. Delivers monthly/annual uptime reports and resolved support tickets.

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