Community-Police Mediation Program

The City of Pasadena is soliciting proposals for the Community-Police Mediation Program, an initiative aimed at fostering improved relations between law enforcement personnel and the public through voluntary, informal, and non-disciplinary conflict resolution. This program specifically targets lower-level complaints that do not involve serious misconduct or use of force, such as concerns about officer demeanor or communication style. Facilitated by trained, neutral mediators, the process seeks to create a safe environment for dialogue, repair relationships, and prevent escalation of disputes. The program forms part of a larger city effort to enhance transparency, trust, and constructive outcomes in police-community interactions. The City seeks a partner capable of developing a sustainable, culturally responsive program that is accessible and well-regarded by both community members and police personnel. Proposers are required to demonstrate relevant experience in handling similar projects, comply with various administrative and legal requirements including certifications regarding lobbying and equal opportunity employment, and adhere to specified technical and security standards if proposing IT solutions supporting the program. The contract, managed by the City Attorney’s office, includes submission deadlines and points of contact for inquiries. Vendors must provide a Unique Entity Identifier and complete vendor questionnaires to ensure compliance. Overall, this program represents Pasadena's commitment to proactive, community-centered approaches to conflict resolution aimed at building long-term trust and cooperation between the police and the community they serve.