This Solicitation opportunity from Government of Canada was posted on October 31, 2023. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Top

Conferencing and Operator Assisted Services (COAS)

Closed

P2P 105809/BInternational

Submission Closed10/31/2023, 02:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 517810

New

SLED

Communication Services for Inmates at Pierce County Jail and Juvenile Detention Center

Solicitation # 2026-RFP-160

Pierce County is seeking a single prime contractor to provide a turnkey, end-to-end inmate communication system for the Pierce County Jail and the Juvenile Detention Center at Remann Hall. The scope of work includes the implementation, maintenance, and operation of inmate telephony supporting collect, prepaid, and debit calling, as well as secure tablets, kiosks, and a video visitation platform. The system must integrate with the Jail Management System and the Legal Information Network Exchange for PIN administration and must comply with ADA and FCC standards. Hardware must be tamper-resistant and receive prior IT approval before connecting to the County network. The contract is anticipated to begin in early 2027 with an initial one-year term and options for four additional 12-month extensions. Proposals must be submitted electronically via the OpenGov portal, with the final submission deadline extended to November 16, 2026. Evaluation is based on general system requirements and tablet capabilities, with potential for an interview. Awardees must adhere to strict security protocols, including background checks and PREA compliance for juvenile facility access, and must comply with Washington state prevailing wage requirements. Payment is processed monthly through the County voucher system within 30 days of invoice receipt.

POSTED

DEADLINE

DH10--Virtual Veteran Town Hall Boston

Solicitation # 36C24127Q0036

The Department of Veterans Affairs, Network Contracting Office 1, is soliciting quotes for a live produced video streaming event to support the VA Boston Healthcare System. This contract, set aside exclusively for Service-Disabled Veteran-Owned Small Businesses (SDVOSB) under NAICS 517810, requires a contractor to manage the end-to-end coordination and execution of up to six Veteran Tele-Town Hall events. These events serve as critical outreach tools to inform Veterans about available benefits and services. The period of performance extends from the date of award through September 30, 2027, with work performed remotely. The contractor is responsible for comprehensive pre-event planning, including draft scripts and technical tests, as well as event execution involving 10,000 to 20,000 outbound calls, live moderation, and Facebook Live simulcasting. Technical requirements include a minimum uptime SLA of 99.95 percent, sub-5-second latency, and a buffering rate under 1 percent. Post-event deliverables include voicemail transcriptions, recording links, and detailed engagement reports delivered within three business days. Award will be granted to the responsible offeror determined to be most advantageous based on price and other factors, including demonstrated past performance with the VA or similar government agencies and a showcase of software and planning capabilities.

241-NETWORK Contract Office 01 (36C241)

POSTED

DEADLINE

Communications, Network, Engineering, Cybersecurity, and Information Technology Services (CNECTS), aka "Connects"

Solicitation # FA251827RCNECTS

The Communications, Network, Engineering, Cybersecurity, and Information Technology Services (CNECTS) program is a major acquisition effort led by the Space Acquisition and Integration Office (SAIO) for the 21st Communications Squadron. The primary objective is to consolidate several fragmented legacy IT and communications contracts into a single, unified framework supporting missions across Peterson Space Force Base, Schriever Space Force Base, and Cheyenne Mountain Space Force Station. This effort aims to modernize IT service delivery through a single-award solution focusing on enterprise workforce transition for approximately 400 personnel, unified communications operations, integrated cybersecurity compliance, and the sustainment of critical legacy mission systems. The procurement is structured as a 100% small business set-aside under NAICS 517810, utilizing a Commercial Solutions Opening (CSO) phased evaluation process. This approach involves a three-phase submission cycle consisting of an initial White Paper and Rough Order of Magnitude estimate, optional pitch sessions, and a final technical and price proposal. Evaluation is based on technical merit and importance to agency programs, which together outweigh price and value. The government intends to use a hybrid contract structure featuring firm-fixed-price for baseline stability and transition, with incentivized modernization options. The anticipated contract award is scheduled for March 31, 2027, with a 60-day phase-in period leading to a base-period start on June 1, 2027.

FA2518 Ussf Spoc/saio

POSTED

DEADLINE

Certified Direct Routing Voice Carrier (GCC High)This subcontract opportunity, titled Certified Direct Routing Voice Carrier (GCC High), involves providing telecommunications infrastructure and connectivity for prime contractors supporting Department of the Air Force projects. The scope of work includes delivering Core Direct Routing Access for 101 to 500 users, managing domestic and toll-free minute bundles, and overseeing telephone numbers and Direct Inward Dialing. To maintain strict Department of Defense security boundaries, the provider must utilize Session Border Controllers and GCC High compliant gateways to ensure a certified voice routing connection. The requirement is categorized under NAICS code 517810 and is associated with the Department of Defense agency FA8101 Afsc Pzioa. Interested parties should note the response deadline of November 9, 2026. The contract focuses on the delivery of active, certified routing paths and assigned DIDs to ensure secure and reliable communication for government-related operations.

POSTED

DEADLINE

Domestic Datalink Services (DDLS) FY 2027 Industry Day December 8-10, 2026

Solicitation # 693KA8-26-R-DDLSID

The Federal Aviation Administration is conducting market research through an Industry Day event from December 8 to 10, 2026, to inform the future acquisition of Domestic Datalink Services (DDLS). This initiative aims to replace the Data Communication Integrated Services contract expiring on September 30, 2029. The primary objective is to secure operational network services and monitoring, known as Data Communications Network Service, to support the EnRoute Automation Modernization System and Tower datalink System. These services are critical for the routing and delivery of Controller Pilot Data Link Communication messages for Air Traffic Control within Domestic NAS airspace, requiring 24/7 availability. The FAA is considering the establishment of one or multiple 10-year contracts, utilizing either a Firm Fixed Price performance-based structure or a Firm Fixed Price with Economic Price Adjustments. While this notice is not a formal solicitation or a request for proposals, the agency is seeking vendor capability statements under NAICS Code 517810 to refine its acquisition strategy, with a formal Screening Information Request expected in the second quarter of FY2029. Interested vendors must submit registration forms and capability statements by November 10, 2026, to Pearl Winston. Notably, the FAA operates under its own Acquisition Management System (AMS) rather than the Federal Acquisition Regulation (FAR).

693KA8 System Operations Contracts

POSTED

DEADLINE

Legacy Telecommunications and Alarm Line ProviderThe Legacy Telecommunications and Alarm Line Provider subcontract, issued by the New Hampshire Department of Administrative Services, focuses on the delivery of specialized low-speed data and voice circuits. The selected provider will be responsible for installing and maintaining replacements for voice radio circuits and alarm lines, while managing dry line operations and low-speed data transfers. A primary requirement of the contract is the use of new equipment that remains fully compatible with legacy alarm and radio systems to ensure active and stable connectivity. This opportunity is categorized under NAICS code 517810 and is managed by Das Purchasing for statewide implementation. Interested parties must submit their responses by the deadline of November 16, 2026. The contract is designed to support prime contractors working on state projects by ensuring the continuity of critical legacy telecommunications infrastructure.

Das Purchasing (statewide Bids & Contracts)

POSTED

DEADLINE

Notice of Exemption - WCTP Terminal - American Tel-A-Systems

Solicitation # 2139977

SUNY Upstate Medical University has obtained a single source exemption from the Office of the State Comptroller, in accordance with the Economic Development Law, to amend an existing contract with American Tel-A-Systems (AMTELCO). This action is not a new solicitation but rather a modification to an established agreement to enable the activation of additional telecommunications features and the provision of associated support services. The contract is associated with solicitation number 2139977 and covers a performance period from January 1, 2023, through December 31, 2027. The place of performance is located at SUNY Upstate Medical University at 750 East Adams Street, Syracuse, New York. Administrative inquiries for this procurement are handled by Julia Salerius, the Contracts Assistant.

State University of New York (SUNY)

POSTED

DEADLINE

VOIP Flex LicensesThe Department of the Interior is forecasting a contract for VOIP Flex Licenses to provide flexible and scalable access to Voice over IP systems. This requirement falls under NAICS code 517810 and is intended to support communication infrastructure with the place of performance located in Denver. The forecast was posted on October 1, 2026, and lists Louis Paternico of the DOI OCIO as the primary point of contact, with Josh Gordon serving as the Small Business Specialist. Interested parties can find further details through the Acquisition Gateway portal.

POSTED

DEADLINE

Dedicated Circuits-Colocation Data CenterThe Department of Education is seeking services for dedicated circuits at a colocation data center to support the Federal Student Aid office. This initiative involves hosting systems within AWS to achieve greater operational efficiency and cost reductions. To facilitate this transition and meet government requirements for internet traffic, the agency has installed MTIPS lines that necessitate specialized facilities and controls. This opportunity is listed as a forecast under NAICS code 517810. Interested parties can coordinate with Keonna Smith-Gordon or the Small Business Office for further information regarding the requirements for supporting these critical network connections.

Education, Department of

POSTED

DEADLINE

FirstNet Account for Field Demo and Testing EquipmentThe Department of Commerce is forecasting a requirement for independent FirstNet accounts to support critical operational activities. These accounts will be utilized for engineering tests, product evaluations, user trials, and demonstration activities, all of which are essential for maintaining contract oversight and fostering collaboration. The project will be performed in Reston and falls under NAICS code 517810. Interested parties may coordinate with Justin Gonzalez or the DOC Office of Small and Disadvantaged Business Utilization for further information regarding this forecast.

POSTED

DEADLINE

SEMPRE Transportable Communications System ProcurementThe Federal Emergency Management Agency's Office of National Continuity Programs is seeking a provider to acquire, install, configure, support, and evaluate a transportable communications system proof of concept. This initiative focuses on assessing SEMPRE transportable infrastructure devices and related services to ensure they can provide resilient, secure, and deployable communications and mission support that align with FEMA operational requirements. This forecast is designated as a small business set-aside under NAICS code 517810. The place of performance for this project is located in Colorado Springs, Colorado. Primary points of contact for the procurement include Herman Perry and Small Business Specialist Amy Connolly.

Federal Emergency Management Agency

POSTED

DEADLINE

Solicitation # WS4790718200

The Joint Deployable Headquarters Signal Regiment Modernization (JDHQSRM) is a federal solicitation issued by the Government of Canada through the Department of Public Works and Government Services. This Request for Information seeks industry input to support the modernization of signal regiment capabilities, with the place of performance centered in Ontario and Quebec, excluding the National Capital Region. The project is categorized under NAICS code 517810 and is managed by contracting authority Michel Beaulieu. The solicitation, identified by number WS4790718200, was posted on September 16, 2026, and has a response deadline of September 30, 2027. The procurement process involves a series of amendments to the RFI package, with critical updates provided from amendment 010 onward to supplement the initial documentation available via the CanadaBuys portal.

Department of Public Works and Government Services

POSTED

about 2 months ago

DEADLINE

in 11 months

AI Contract Overview

Shared Services Canada is seeking proposals for the provision of Conferencing and Operator Assisted Services (COAS). The required solution must include a cloud-based conferencing application platform for audio and web conferencing, operator-assisted audio conferencing, and a web-based service portal. The intended contract duration is four years, with six optional one-year extension periods. The solicitation process has undergone several amendments to address bidder questions and refine technical requirements, specifically regarding the Operator Assisted Service component and electronic billing detail files. The final closing date for submissions is October 31, 2023, at 2:00 PM EST. This procurement is subject to numerous international trade agreements and requires strict adherence to security protocols, including the Contract Security Program, Supply Chain Security Information, and Cloud Service Provider Information Technology Security assessments.

General Info

Shared Services Canada seeks cloud conferencing and operator services for four to ten years.

Agency

Government of Canada → Shared Services Canada

NAICS

517810 - All Other Telecommunications

Place of Performance

*Canada, CAN

Set-Aside

NONE

Documents

No documents available

Documents will appear here when they are available.

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed

PostedOct 31

Solicitation

Response DeadlineOct 31

Deadline has passed

Submission Closed

10/31/2023, 02:00:00 PM UTC

Find active opportunities like this

Get full access to discover similar active contracts, track opportunities, and build proposals with AI assistance.

Organization & Contact Information

AgencyGovernment of Canada → Shared Services Canada

Contacts1 person available

OfficeN/A

Organization / AgencyGovernment of Canada → Shared Services Canada

Office AddressN/A

Contacts

Eric VanassePoint of Contact

contact@example.gov

+1 (555) 000-0000

Full Description

REQUEST FOR PROPOSAL (RFP) (Reference # P2P 105809/B) Amendment 006 September 25, 2023 1. This document is raised to answer bidders’ questions. Amendment 005 September 18, 2023 1. Canada acknowledges that the Operator Assisted Service (OAS) has been particularly challenging for industry in this and previous versions of the COAS solicitation. Canada has received a number of questions related to the OAS component of the solicitation. Despite the fact that these questions were received after the time for questions had passed, Canada will be responding to the questions in the coming days in the Q&A on CanadaBuys. 2. SSC is modifying the closing date from September 19, 2023 to October 31, 2023. Canada appreciates Bidder’s continued interest and participation in the COAS solicitation. Amendment 004 September 12,2023 1. SSC is in receipt of questions that arrived after the deadline and has chosen to respond. SSC requests that no further question(s) be posed before the solicitation closing date of September 19, 2023. In responding to these questions, please note that SSC’s requirements remain unchanged. SSC has made the modifications indicated below in response to the questions and provide clarification to the concerns. 2. SSC has issued Version 3 of Appendix 2 to Annex A ,B & C- COAS Electronic Billing Detail File, and Att. 4.2 - COAS Financial Evaluation Workbook (Annex E - Pricing Table). Bidders are required to use and complete the Version 3 which are posted with this amendment. Amendment 003 August 30, 2023 1. This document is raised to answer bidders’ questions. 2. SSC has modified RFP Article 2.6 – Entitled Questions and Comments; Article 2.6.2 has been replaced with the following: The deadline for submitting questions and comments to the Contracting Authority concerning the Solicitation documents is August 31, 2023 at 2:00 PM. Any follow-up questions or clarifications to Canada’s responses in Amendment 3 must be received by September 1, 2023 @2:00 PM. 3. SSC has initiated the following change in French to Appendice 2 des annexes A, B & C SCAO - Fichier électronique des détails de facturation FEDF. The Tab Facture is removed. 4. Modification of the closing date from September 5, 2023 to September 19, 2023. 5. SSC has issued Version 2 of Appendix 2 to Annex A ,B & C- COAS Electronic Billing Detail File, and Att. 4.2 - COAS Financial Evaluation Workbook (Annex E - Pricing Table). Bidders are required to use and complete the Version 2 which are posted with this amendment. Amendment 002 August 11, 2023 1. SSC is amending the response to Q&A number 25 on August 10th in Amendment 001 Amendment 001 August 10, 2023 1. To answer bidders’ questions; 2. SSC grant an extension to the closing date from August 14, 2023 to September 5, 2023. Requirement Canada has a requirement for the provision of Conferencing and Operator Assisted Services (COAS) which consists of a cloud-based conferencing application platform for audio/web conferencing, operator-assisted audio conferencing and a web-based service portal for Shared Services Canada (the "Client"). The contract period for any resulting Conferencing & Operator Assisted Services (COAS) contract is intended to be 4 years, plus 6 option periods of one year each. RFP Closing Date October 31, 2023 @ 2:00PM Eastern Standard Time (EST) RFP RESPONSE SUBMISSION In order to submit a response to this RFP, Bidders must follow the instructions in the RFP which would be accessible as detailed below. The Bidders may contact the Contracting Authority if they have any issues in the accessibility of the RFP document at the following email address: contact@example.gov Bidders must email their response to the Contracting Authority, contact@example.gov. TRADE AGREEMENTS The following trade agreements apply to this procurement process: Canadian Free Trade Agreement (CFTA) Canada-Korea Free Trade Agreement World Trade Organization Agreement on Government Procurement Canada-Chile Free Trade Agreement Canada-Colombia Free Trade Agreement Canada-Peru Free Trade Agreement Canada-Panama Free Trade Agreement Canada-Honduras Free Trade Agreement Canada-Ukraine Free Trade Agreement Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP) Canada-European Union Comprehensive Economic and Trade Agreement (CETA) SECURITY REQUIREMENTS There are security requirements associated with this requirement: Contract Security Program – Security Requirements Check List (SRCL) Supply Chain Security Information (SCI Assessment) Cloud Service Provider Information Technology Security (CSP ITS) Assessment