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Contact Center (CCaaS) Integration Services

Active

State & Local

Response Deadline11/02/2026, 10:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for Contact Center (CCaaS) Integration Services supports prime contractors working on City of Santa Fe Public Utilities Admin projects. The primary objective is to integrate payment ecosystems with cloud-based customer service platforms, specifically utilizing Genesys Cloud, Zoom Contact Center, or Five9. The scope of work includes configuring IVR payment flows, implementing secure payment transfer protocols from agents to customers, and enabling account lookup functionality directly within agent desktops to provide a seamless, integrated payment capability. The opportunity is categorized under NAICS code 541512 and is associated with the state of New Mexico. Interested parties should note that the response deadline is November 2, 2026. The project focuses on enhancing the efficiency and security of both automated and agent-assisted payment processes for the public utilities administration.

General Info

CCaaS integration for Santa Fe Public Utilities payment systems. Deadline: November 2, 2026.

Agency

New Mexico → Public Utilities Admin

NAICS

541512 - Computer Systems Design Services

Place of Performance

NM, USA

Set-Aside

NONE

Documents

This scope was carved out of FY27-TRFP-011.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Utility Payment Ecosystem, Notification, Customer Communication, and Enterprise Integration Services

AI Contract Breakdown

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Timeline

PostedSep 29

subcontract

Response DeadlineNov 2

Submission deadline

Response Deadline

11/02/2026, 10:00:00 PM UTCin 20 days

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Organization & Contact Information

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AgencyNew Mexico → Public Utilities Admin

ContactsNo contacts available

OfficeN/A

Organization / AgencyNew Mexico → Public Utilities Admin

Office AddressN/A

ContactsNo contact information available

Full Description

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Integrates payment ecosystems with cloud-based customer service platforms for prime contractors on City of Santa Fe Public Utilities Admin projects. Configures IVR payment flows, enables secure payment transfers from agents to customers, and integrates account lookup functionality within agent desktops using Genesys Cloud, Zoom Contact Center, or Five9. Employs secure payment transfer protocols. Delivers integrated IVR and agent-assisted payment capability.

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