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Automated Notification and Messaging Configuration

Active
State & Local

Contract Overview

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This subcontract for the City of Santa Fe Public Utilities Admin involves the configuration of automated messaging systems designed to handle customer payment alerts. The scope of work includes setting up configurable SMS and email gateways to manage notifications for payment confirmations, failed payments, service restoration, and disconnect warnings. The final deliverable is a fully operational notification system that includes comprehensive audit trails and adheres to established AI governance standards. The project is categorized under NAICS code 518210 and is managed by the Public Utilities Admin in New Mexico. Interested parties must note that the response deadline for this opportunity is November 2, 2026.

General Info

Configure automated SMS and email payment notification systems for Santa Fe Public Utilities.

Documents

This scope was carved out of FY27-TRFP-011.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

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Utility Payment Ecosystem, Notification, Customer Communication, and Enterprise Integration Services

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Organization & Contact Information

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AgencyNew Mexico → Public Utilities Admin
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Configures automated messaging systems for customer payment alerts for prime contractors on City of Santa Fe Public Utilities Admin projects. Sets up configurable messaging for payment confirmations, disconnect warnings, failed payments, and service restoration using SMS/Email gateways and notification engines. Adheres to AI governance standards. Delivers an operational automated notification system with audit trails.

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