Copying Services for Legal Imaging Request

The County of San Mateo, on behalf of the San Mateo Medical Center (SMMC), is soliciting proposals under solicitation number 66000-2627-272 for copying services for legal imaging requests. The selected contractor will provide secure, accurate, and timely processing of imaging requests for the Radiology/Imaging Department, specifically handling disclosures related to subpoenas, depositions, litigation, insurance claims, and disability or workers' compensation claims. Key operational requirements include the return of original x-ray films within twelve hours of a faxed request and the secure, confidential disposal of CDs and sensitive materials according to Department of Defense standards. To ensure no expense is incurred by the facility, the contractor must utilize direct billing, mailing copies and invoices directly to the requesting party. The contract award will be based on the overall best value, with a points-based evaluation system that provides preferential scoring for local, small, and micro businesses or non-profits. Proposers must be registered in the System for Award Management (SAM), legally authorized to operate in California, and must disclose any use of artificial intelligence in their service delivery. Compliance requirements are stringent, including adherence to HIPAA, the Americans with Disabilities Act, and Section 504 of the Rehabilitation Act. Proposals must be submitted electronically via the OpenGov portal by December 2, 2026, and must include a technical proposal detailing the project approach, minimum qualifications, and a proposed schedule.