Core 911 Recording System Software Licensing & Integration

The City of Denton is seeking a contractor to procure, license, and integrate a core 911 recording system capable of supporting Next Generation 911 standards, Voice over IP, and digital telephony technologies. The system must seamlessly integrate with the existing Versaterm Athena Computer Aided Dispatch platform to ensure efficient call handling, data synchronization, and operational continuity. The contract is structured as a subcontract under NAICS code 511210, indicating it pertains to software publishing and related services, and is open for response until June 19, 2026. The solution must meet modern emergency response requirements by capturing, storing, and retrieving high-fidelity audio and associated metadata from all 911 calls, including those transmitted through non-traditional communication channels. Full compatibility with evolving public safety networks and robust cybersecurity measures are implied essentials for deployment. The successful vendor will be responsible for delivering a fully functional, scalable, and compliant recording infrastructure that supports current and future 911 communication demands. This includes system installation, configuration, testing, training, and ongoing technical support to ensure uninterrupted service. While specific performance location details are not provided, the system is expected to serve the City of Denton’s emergency communication needs directly. All components must be licensed appropriately, with no reliance on unsupported or legacy software. The solicitation does not specify a set-aside status, meaning it is open to all qualified entities, and interested parties must submit responses via the provided online portal before the deadline.