Corporate Website Re-Design

The contract seeks a redesign of the WSSC's public-facing website, which is currently over four years old and no longer aligns with the organization's updated strategic plan and identity as an innovative utility leader. The existing site, built on Drupal and hosted by Amazon Web Services, is content-heavy with a dated user experience, lacking modern design elements such as multi-column content and engaging visuals. While the site uses a Microsoft Co-Pilot chatbot as a supplemental search feature, it is poorly positioned and seldom utilized. The website complies with upcoming WCAG 2.1 Level AA accessibility standards but contains a large volume of outdated content that has been unpublished, even though thousands of linked files remain, some of which may not be legally required to be retained. This solicitation, titled "Corporate Website Re-Design" and issued by Maryland’s Information Technology Department, invites responses by February 4, 2026, to enhance the WSSC website’s user experience and reflect the new SMART One Water mission, vision, values, and strategic priorities. The project is managed through the State, Local, Education, and Defense (SLED) organization type, with the office located in Laurel, Maryland. Points of contact for this contract include a Senior IT Contract Administrator and a Senior Procurement Specialist. The redesign aims to modernize the platform, improve content presentation, and better support the organization’s goals with a site architecture and user interface that engages visitors more effectively.