Correspondence Management System

The Indian Health Service is forecasting the procurement of a Correspondence Management System to streamline the handling of official communications through either a Customer Relationship Management platform or a Power App solution. The system must support concurrent processing by multiple users, facilitate coordinated knowledge sharing among teams, and maintain a comprehensive audit trail documenting every action taken on correspondence. It must feature customizable dashboards and tracking tools, robust search with indexing and tagging capabilities, and powerful analytical and reporting functions to enhance operational efficiency. Full compliance with federal regulations and internal policy standards is required, ensuring data integrity and governance across all functions. This opportunity is set aside entirely for small businesses under the SBA’s Total Small Business Set-Aside program, classified under NAICS code 519290. The procurement is managed by the Indian Health Service’s Office of Information Technology in collaboration with the Executive Secretariat Staff. Linda Hahn serves as the Program Point of Contact, and Valerie Heart Broker is the designated Contracting Officer. The forecast was posted on May 25, 2026, and while no solicitation number has been issued yet, interested vendors can access further details through the official HHS OSDBU portal.