CR_5445 Consumer Survey on Secondary Ticketing
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Awarded by the Department for Business & Trade, contract CR_5445 tasks Savanta Group Limited with conducting a baseline online consumer survey focused on the purchasing and reselling of tickets for live events within the United Kingdom. The primary objective of this research is to gather evidence to monitor and evaluate a proposed policy to cap ticket resale prices at face value, while enhancing the government's understanding of consumer behavior, pricing structures, fees, platforms, and associated consumer harm in the secondary ticketing market. The contract was valued at 14,000 pounds excluding VAT and was active from June 17, 2026, to August 17, 2026. This award notice, associated with solicitation number PR_5285, was published on October 8, 2026, for transparency purposes.
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