Crisis Intervention and Prevention Training Services RFP

This contract involves providing comprehensive de-escalation and crisis intervention training services across multiple facilities operated by the North Carolina Department of Health and Human Services, Division of State Operated Healthcare Facilities. The vendor will deliver evidence-based curricula, train and certify instructors, and conduct periodic recertification sessions to ensure staff are equipped with skills to prevent and manage crises effectively, thereby reducing the use of restraints, seclusion, and other restrictive interventions. The scope encompasses training over 7,000 employees and approximately 110 trainers within various healthcare settings, including psychiatric hospitals, neuro-medical centers, developmental centers, and substance abuse treatment facilities statewide. The services must meet specific standards, including compliance with Joint Commission and North Carolina statutes, and incorporate trauma-informed care, risk assessment, de-escalation techniques, and data collection procedures to support continuous improvement. The contract is set for an initial one-year period starting from August 1, 2025, with options for renewal up to two additional years, and may be extended further with mutual agreement. The procurement emphasizes a balanced evaluation of technical approach and pricing, with a focus on the vendor’s experience, training methodology, organizational structure, and ability to meet the training and certification needs within tight timelines. Key contractual requirements include adherence to state and federal certifications, non-collusion, financial stability, and compliance with employment verification laws. The vendor must also support Historically Underutilized Businesses and provide detailed pricing, references, and documentation of work locations. Contract administration will be managed through designated state contacts, with invoicing contingent upon acceptance of deliverables, and performance will be assessed based on the effectiveness of training in reducing crisis incidents and improving safety across the facilities.