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CRM Platform Implementation & Data Migration

Active

State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract involves the deployment of a unified CRM system designed to centralize guest engagement and marketing automation for the NYS Olympic Regional Development Authority. This initiative requires the migration of historical data from legacy platforms and seamless integration with existing operational systems including ticketing, point-of-sale, lodging, and e-commerce platforms to ensure consistent, real-time customer interactions across all touchpoints. The successful implementation will streamline data flow, enhance reporting capabilities, and enable targeted marketing efforts by consolidating guest information into a single, accessible platform. The project is structured as a subcontract under NAICS code 541512, focused on custom computer programming services, with performance expected to occur across Essex, Ulster, and Warren counties in New York. The solicitation was posted on November 4, 2025, and while no set-aside designation or point of contact is specified, the scope demands technical expertise in enterprise CRM architecture, legacy data cleansing, and system interoperability. The ultimate goal is to create a cohesive customer experience that supports the authority’s operational and marketing objectives across its regional facilities.

General Info

Deploy unified CRM to centralize guest data and integrate ticketing, POS, lodging, and e-commerce systems across New York counties.

Agency

New York → NYS Olympic Regional Development Authority

NAICS

541512 - Computer Systems Design Services

Place of Performance

Essex, Ulster, Warren, NY, USA

Set-Aside

NONE

Documents

This scope was carved out of TBD.

The full solicitation package (4 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

NYS ORDA Sports Presentation RFQ

AI Contract Breakdown

Uniform Contract Format

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The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedNov 4

subcontract

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Organization & Contact Information

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AgencyNew York → NYS Olympic Regional Development Authority

ContactsNo contacts available

OfficeN/A

Organization / AgencyNew York → NYS Olympic Regional Development Authority

Office AddressN/A

ContactsNo contact information available

Full Description

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Deploy a unified CRM system with data migration from legacy platforms and integration across ticketing, POS, lodging, and e-commerce systems to centralize guest engagement and marketing automation.

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