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CRM Training, Support, and Help Desk Services

Active

State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract awarded to deliver CRM training, support, and help desk services is focused on ensuring effective user adoption and sustained operation of a CRM platform for the New York State Olympic Regional Development Authority. It encompasses comprehensive staff training programs tailored to user roles, ongoing help desk support with defined service level agreements, and dedicated account management to address evolving needs and maintain system integrity. The services are designed to maximize efficiency and proficiency among end users across the agency’s operational areas. Performance of the contract will center on the geographic regions of Essex, Ulster, and Warren counties in New York, aligning with the authority’s regional footprint. The work falls under NAICS code 541519, indicating it is a subcontract for other computer-related services, and is structured to provide consistent, accountable assistance with clear performance benchmarks. While specific contract value and term details are not provided, the emphasis on SLAs and account management signals a long-term commitment to quality service delivery and user success.

General Info

CRM training, support, and help desk services for NY State Olympic Authority in Essex, Ulster, and Warren counties.

Agency

New York → NYS Olympic Regional Development Authority

NAICS

541519 - Other Computer Related Services

Place of Performance

Essex, Ulster, Warren, NY, USA

Set-Aside

NONE

Documents

This scope was carved out of TBD.

The full solicitation package (4 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

NYS ORDA Sports Presentation RFQ

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedNov 4

subcontract

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Organization & Contact Information

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AgencyNew York → NYS Olympic Regional Development Authority

ContactsNo contacts available

OfficeN/A

Organization / AgencyNew York → NYS Olympic Regional Development Authority

Office AddressN/A

ContactsNo contact information available

Full Description

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Deliver staff training programs, user adoption support, and ongoing help desk services with SLAs and account management for CRM platform users.

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