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CRM Software Licensing (SaaS Provider)

Active

State & Local

Response Deadline10/16/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for CRM Software Licensing is issued by the Massachusetts Executive Office of Technology Services and Security to provide core Enterprise Customer and Relationship Platform software licenses for prime contractors on EOTSS projects. The agreement establishes a governed foundation for managing customer relationships across various Commonwealth entities through the delivery of a cloud-based CRM platform and associated user licensing. The selected provider must ensure the platform is compliant with Enterprise Information Security Standards as well as WCAG 2.1 level A and AA Digital Accessibility Standards. Based in Boston, the contract falls under NAICS code 513210, with a response deadline set for October 16, 2026.

General Info

EOTSS subcontract for cloud CRM software licensing, requiring security and accessibility compliance.

Agency

Massachusetts → ITD0001 - Executive Office of Technology Services and SecurityView Agency

NAICS

513210 - Software PublishersView NAICS

Place of Performance

Boston, MA, 02108, USA

Set-Aside

NONE

Documents

This scope was carved out of BD-27-1060-ITD00-ITD00-133583.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFI 27-05706 for Customer and Relationship Platform

AI Contract Breakdown

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No contract breakdown available.

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Timeline

PostedSep 17

subcontract

Response DeadlineOct 16

Submission deadline

Response Deadline

10/16/2026, 08:00:00 PM UTCin 28 days

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Organization & Contact Information

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AgencyMassachusetts → ITD0001 - Executive Office of Technology Services and Security

ContactsNo contacts available

OfficeN/A

Organization / Agency

Massachusetts → ITD0001 - Executive Office of Technology Services and Security

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Office AddressN/A

ContactsNo contact information available

Full Description

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Supplies core Enterprise Customer and Relationship Platform software licenses for prime contractors on EOTSS projects. Provisions a governed foundation for managing customer relationships across multiple Commonwealth entities via platform and user licensing. Requires a cloud-based CRM platform compliant with Enterprise Information Security Standards and WCAG 2.1 level A and AA Digital Accessibility Standards. Delivers software licenses and cloud platform access.

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